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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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Discover how AI transformed our Service Desk by streamlining ticket categorization,...

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Employee disengagement is at a 10-year high, but IT support leaders can take action....

How to Level Up Your IT Career with a Lean Improvement Program
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Boost your IT career by implementing a Lean Continual Service Improvement (CSI)...

Bridging IT and Business: A Q&A with HDI Thought Leader Anthony Orr
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IT and business alignment, AI-driven leadership, and digital transformation—HDI Top 25...