Discover how the Data Cloud empowers organizations to build long-lasting customer success. Learn how to leverage real-time intelligence, predictive analytics, and data-driven insights to improve customer satisfaction, retention, and growth.
Date Published December 5, 2024 - Last Updated January 7, 2025
Ever felt overwhelmed by increasing IT demands? Learn how to effectively manage understaffing, build strong business cases, and leverage AI to improve efficiency. Discover tips on improving reporting metrics and maintaining a customer-centric approach.
Date Published December 3, 2024 - Last Updated January 7, 2025
Discover how Data Cloud technology is revolutionizing customer support operations. Learn how real-time intelligence and unified data management can address critical challenges, improve customer satisfaction, and drive business growth.
Date Published November 26, 2024 - Last Updated January 7, 2025
Catch up on all the key takeaways from Service Management World 2024. Discover how to align IT with business strategy, leverage generative AI, and address challenges in recruitment, retention, and change management.
Date Published November 22, 2024 - Last Updated January 7, 2025
Learn why surveys are failing & 5 tips to boost responses & get valuable customer feedback!
Date Published November 19, 2024 - Last Updated January 7, 2025
Learn how to transform your enterprise service management with benefit-driven language. Discover how to leverage generative AI to create a more supportive and efficient user experience. Say goodbye to "do-it-yourself" and hello to "quick access" and "instant help."
Date Published November 11, 2024 - Last Updated January 7, 2025
Protect your support center from cyber threats! Learn 5 essential strategies to safeguard sensitive customer data.
Date Published November 11, 2024 - Last Updated January 7, 2025
Don't let the end of the year catch your service desk off guard. This comprehensive checklist will guide you through essential tasks like code freezes, stakeholder communication, internal audits, resource planning, and more.
Date Published November 5, 2024 - Last Updated January 7, 2025
Struggling with team dynamics? Learn how to foster collaboration, resolve conflicts, and build high-performing teams. Discover effective strategies for improving communication, leveraging diverse skill sets, and creating a positive team culture.
Date Published November 4, 2024 - Last Updated January 7, 2025
Struggling with Change Management? Discover 3 actionable tips to streamline your process, reduce risks, and improve IT service delivery. Learn how to simplify change types, establish a basic CAB, and track key metrics to drive success.
Date Published November 4, 2024 - Last Updated January 7, 2025