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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

“Your Ability to be Open-Minded and Adapt is Crucial.”
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Cybersecurity pros are in high demand, but you don’t necessarily need to drop...

Becoming a Self-Taught Cybersecurity Pro
July 6, 2021

Cybersecurity pros are in high demand, but you don’t necessarily need to drop...

How Storytelling Can Help IT Service and Support Managers
July 5, 2021

An intrinsic part of being human is the ability to tell stories, and managers...

What Will Be the Next New Normal in Cloud Software Security?
June 30, 2021

Accelerated moves to the cloud made sense at the height of the pandemic --...

I Redefined Success to Include Capturing Moments of Joy With My Family
June 29, 2021

A poignant movie distills an important lesson for one IT service and support industry...