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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

The Chief Information Officer Role is Changing
June 15, 2021

The CIO used to be considered the chief nerd who lacked an eye for business. As...

When Expanding Globally, Don’t Lose Sight of Customer Experience
June 14, 2021

There are two key ingredients to successfully entering a new market abroad - a deep...

Take a Quiz on Your Organization’s Mission Statement
June 10, 2021

Here is a way to assess your mission statement to ensure it acts as a north star to...

“You Must Accept and Adapt to Change.”
June 9, 2021

We ask five questions of NJ Robinson, who serves as Deputy Director of the 794th...

Why IT Roles Are Broadening
June 8, 2021

The world of IT is constantly evolving and with it, IT positions. However, there's no...