Ben Brennan



Ben Brennan is the founder of QSTAC, Inc. and the author of Badass IT Support. His irreverent style, sincere passion, and contagious enthusiasm for customer-centric IT has proven a powerful combination. The result has been a decade of awards, accolades, and best-in-industry customer experience benchmarks for his IT teams at Twitter, Box, Yahoo, and most recently Verizon Media, where he was Senior IT Director. Now, with his new company QSTAC, Ben is taking the same proprietary tools and methods that fueled those previous successes and making them available to all, empowering any team to define, measure, and deliver a world-class customer experience. Follow him on Twitter @why.

Recent articles

  • Why Courage Matters in IT Management
  • Are You an “IT Flat Earther?”
  • How to Max Out on Continual Improvement in IT Service
  • How Changing IT Culture Could Save Our Industry
  • 10 New Rules for IT in 2020
  • 3 Steps to Help Your Team Define and Measure Success