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I am the content manager for HDI and ICMI. Previously, I have been editor and social media manager for several diabetes publications.
Nominate an HDI Service and Support Thought Leader Now!
Become an HDI Featured Contributor in 2023!
Provide Additional Support to International IT Workers in Times of Crisis
Rapid Resilience Must Be the New Normal in IT Service and Support
IT Organizations Feeling Increased Pressure to Disclose Cyberattacks
Reduce the Shame That Comes with Phishing Attacks
IT Must Allow Time for Some Non-Essential Work Requested by Other Departments
Don’t Ignore User Tech Anxiety
Best of HDI in 2021 - #6: Performance is Not Enough
Want to be an HDI Featured Contributor for 2022?
Nominate Your 2022 HDI Thought Leaders
Announcing the 2021 HDI Award Winners
“Jump When Offered Any Opportunity to Collaborate.”
What Matters Most is What Will Improve the Customer Experience
“Your Ability to be Open-Minded and Adapt is Crucial.”
“You Must Accept and Adapt to Change.”
One IT Service Vet’s Advice? “Listen. A lot.”
“Remember Why You Are There: To Help People.”
Announcing the 2021 HDI Service and Support Awards Finalists