Debby Kowal's 20 years of Information Technology, Help Desk, and Customer Service experience bring a comprehensive and diverse background to her consulting role in the service and support industry. Prior to becoming a consultant and instructor, Debby held various management positions within the healthcare sector which included I.S. Manager, Help Desk Manager, and Customer Service Manager. Her other areas of expertise included the development of corporate training programs that focused on new hire practices, teammate incentive programs, continuous quality improvement initiatives, coaching and mentoring skills, and management training videos. Debby is also a certified HDI instructor, providing training and certification classes to customer service representatives, help desk analysts and team leads/supervisors. This unique combination of experience and skills allows Debby to share with her students the tools necessary to create a lasting culture of outstanding customer service. Debby is an active member of HDI's local Delaware Valley Chapter. She is also a member of the National Small Business Association and serves on the Ambassador Committee for the Delaware Valley Chamber of Commerce in Media, Pennsylvania.