Gil Brucken

Gil Brucken

Bio

Gil currently serves as the Director of Restaurant Support for Flynn Group, a company based in Cleveland, OH that operates over 2,600 restaurants throughout the US and several other countries. He has managed IT support organizations of varying sizes and complexities for over 25 years. An active member of the HDI community, Gil currently produces the monthly events newsletter for HDI Local Chapters.

Recent articles

  • How to Ask for More Service Desk Staff
  • How to Redefine Your Service Desk Culture
  • Service Desk Overhaul: How to Find & Fix the Roadblocks
  • Navigating Growing Pains with Your Service Desk Employees
  • Scaling Up Support: Lessons from a Service Desk Transformation
  • Assuming Responsibility for a Struggling Service Desk