Jason Turner is currently the Associate Director of Customer Support at Princeton University where he is responsible for the Service Desk that supports the technology needs of students, faculty, staff and alumni as well as the Technical Clinic that provides on-campus support for students. He has held various IT support and end-user computing roles within the healthcare and consumer products good industries as well as over ten years in managed services where he was responsible for the pre-sales solution development, large scale transitions and ongoing operations of multi-year outsourcing contracts. As an IT service management practitioner, he has earned several ITIL and HDI certifications that help him be successful in his roles. Jason is an active member of the Philadelphia chapter of HDI where he has served as VP of Programming for the last five years. He is a graduate of Drexel University where he completed his Bachelors and Masters degrees.