Keelyn VanderWeide is a ballroom-dance-teaching help desk manager with a degree in Japanese. She has more than ten years of experience in customer support, support center management, and team leadership in multiple industries, including retail, manufacturing, and healthcare. A certified HDI Support Center Director, Keelyn is also HDI-certified in KCS Foundations and KCS Principles. She is frequently asked to consult on continuous improvement efforts, especially as they pertain to support centers and knowledge management.