Kristin Jones



Kristin Jones is a passionate customer support advocate with a focus on people and process, and has been leading IT teams with delight for over a decade. A lifelong learner who seeks to inspire others with fresh ideas, she is an active member of the HDI community and holds certifications in ITIL v3., HDI Support Center Manager and KCS Foundations. She strives to end each day having smiled more than frowned and having helped someone (or something!) work better. Follow Kristin on Twitter @kitonjones.

Recent articles

  • How Your Relationships Affect Customer Experience
  • Customer Experience: What Do We Do Now?
  • Who Is Your Customer?
  • More Than Just a Pretty Face: Finding Value in ITSM for Smaller Service Desks
  • No Metrics? No Problem! (No, really!)
  • The Perks and Perils of Assumption in Customer Experience
  • Internal Customer Experience: Is This Even a Thing?