Liz Bunger is an IT knowledge management process analyst, responsible for training within the service desk organization and managing all aspects of the knowledge management program, including administration of the knowledge management tool, training, and analytics. Over the last several years, Liz has assisted multiple organizations in implementing effective knowledge management practices. Liz holds certifications in ITIL v3 Foundations and HDI Knowledge Centered Support Principles and is an HDI Certified Instructor.