Marci Reynolds is the vice president of HELP24 Technical Support for ACI Worldwide, the leading global payments software provider for banks and retailers. She leads an international team of just under 200 technical support experts based in the Americas, EMEA, and APAC regions. Prior to joining ACI, she held support and operations leadership roles of increasing responsibility at prestigious firms including Monster.com, Deluxe Corp, and The Boston Globe. She received her MBA from Bentley University and her BS in Business from Northeastern University. Marci has been blogging for seven years and her most recent work is accessible on The Operations Blog.