Deborah Monroe



Deborah Monroe is one of eighteen Master EQ practitioners in the world, through the Global EQ Community of 6 Seconds. She's also an associate with the Institute for Organizational Performance and an HDI business associate. Working with all levels of executive leadership, management, and individual contributors, Deborah concentrates on integrating humans and process to create a balanced working environment. Her aim is to build understanding and empathy, creating a positive bottom line through employee and customer retention.

Recent articles

  • What We Need to Know about Conflict
  • Mastering the Matrix Organization
  • They Are Not Soft Skills: Stop Calling Them That!
  • Make Working from Home Work
  • Procrastination: The Death of Time
  • The Ability to Be Agile: The Human Experience
  • Be the Dream Manager: Build Stretch and Personal Goals with Your People
  • Leadership Fail: How Avoiding Conflict Can Make You an Ineffective Leader
  • Spring Cleaning: Best Practices for the Daily Grind
  • Real Life: The Turn-Based Game
  • The State of YOU in Technical Support
  • Measure the Customer Experience in Desktop Support
  • If It Weren’t for These Freaking People!
  • The Problem with People and Knowledge Collecting
  • Everyone Has a Role to Play
  • Lead, Mentor, Coach: What’s the Difference?
  • The Heart of the Customer Experience: Can We Measure It?
  • Strategic Thinking for Support Center Managers