Deborah Monroe



Deborah Monroe is one of eighteen Master EQ practitioners in the world, through the Global EQ Community of 6 Seconds. She's also an associate with the Institute for Organizational Performance and an HDI business associate. Working with all levels of executive leadership, management, and individual contributors, Deborah concentrates on integrating humans and process to create a balanced working environment. Her aim is to build understanding and empathy, creating a positive bottom line through employee and customer retention.

Recent articles

  • Lead, Mentor, Coach: What’s the Difference?
  • If It Weren’t for These Freaking People!
  • The Heart of the Customer Experience: Can We Measure It?
  • Strategic Thinking for Support Center Managers
  • Measure the Customer Experience in Desktop Support
  • Everyone Has a Role to Play
  • The Problem with People and Knowledge Collecting