Jayne Groll is co-founder and CEO of the DevOps Institute (DOI). Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation, and Certified Process Design Engineer (CPDE)™. Her IT management career spans more than 25 years of senior IT management roles across a wide range of industries. Jayne is very active in the DevOps, ITSM, and Agile communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national, and virtual events. Follow Jayne on Twitter @JayneGroll.