Jeff Jensen, Founder of I Train IT Leaders LLC, is a dynamic thought leader who expertly navigates multiple best practice frameworks to drive strategic alignment and value co-creation. With an impressive array of certifications—including ITIL 4 Master, DevOps Leader, Project Management Professional, and Distinguished Toastmaster—Jeff brings extraordinary depth to his consultancy work. His remarkable career journey spans from systems engineering to leadership roles across semiconductor, retail, engineering, and managed services industries. Since launching his company in 2017, Jeff has spearheaded transformative digital initiatives, including architecting a multi-million-dollar program aligning Agile, ITSM, and DevOps practices globally. As Co-Founder and President of the Boise ITSM group, Jeff enthusiastically mentors professionals across multiple communities. His engaging presentations on ITIL, Agile Service Management, and DevOps have captivated audiences worldwide. His contributions to the ITIL 4 publication and featured speaking engagements at HDI Service Management World conferences highlight his continuing influence in the industry.