Michael Hanson



Mike Hanson has many years of experience with IT leadership, having managed several different aspects of technology over the past 30 years. Today, he serves as the IT Service Desk Manager for PSCU. He has been involved with HDI for many years, as both a local chapter officer and as a past chair of the HDI Desktop Support Advisory Board.

Recent articles

  • Climbing the Leadership Ladder: Essential Skills for Success
  • Facing the Future of AI in IT Service Management
  • The Value of Employee Recognition
  • Best of HDI in 2021 - #10: The Five Whys and Hows of a Continuous Process Improvement Program
  • How a Process Control Chart Can Aid Your IT Improvement Endeavors
  • Convert the IT Service Desk into a Hub for Organization-Wide Service
  • It’s a Disaster! Building an Effective Business Continuity Plan
  • Optimize the Fulfillment Process for Just-in-Time Delivery
  • A Journey from Desktop to Comprehensive Support