Nancy Van Elsacker Louisnord



Nancy Van Elsacker Louisnord is one of HDI’s top 25 thought leaders in technical support and service management. She is also a customer and employee experience expert, a public speaker, and a contributor to several leading industry publications. Follow Nancy on Twitter @NancyVElsacker.

Recent articles

  • A Tale of Agile Transformation at the Service Desk
  • ITSM Should Be the Star, Not the Wallflower, at Your DevOps Party