Search Now
LOGIN
Sign In
Sign in for access to more!
Forgot password?
Create a free account
SUBSCRIBE
JOIN HDI
CONNECT
Toggle navigation
Who We Are
Support Center
Service Management
Contact Us
Events
Conferences
Service Management World
SupportWorld Live
Webinars
Certification & Training
Training Information
Course Catalog
Course Calendar
Certification Testing
Meet Our Instructors
Certified Instructor Program
HDI Team Certified Award
Student & Instructor Resources
Instructor Resources
Student Resources
Learning Center Login
Delivery Methods
Online Training
Virtual Training
Public Training
Onsite Training
Consulting & Services
Consulting Services
Support Center Certification
Best Practices Assessment
HDI Customer Satisfaction Index Service
Resources
SupportWorld
Support Center
Desktop Support
Service Management
Metrics
Technology
Customer Experience
Workforce Enablement
Practices & Salary Reports
Infographics
Webinars
Community
HDI Community Membership
Local Chapter Meetings
HDI Awards
Advertisement
Profile
Peter McGarahan
Bio
Pete McGarahan is the senior director of IT infrastructure services for First American, as well as an industry expert and thought leader in global ITSM with thirty years of business, IT, and service leadership experience. He enjoys sharing lessons learned and career experiences through published articles and by presenting at industry conferences. He has received various industry awards and honors, including the HDI Team Excellence Award for his work with the Taco Bell support organization, the “Top 25 Professionals in the Service and Support Industry” from IT Support News, and “The Legend of the Year” (twice) at the STI Knowledge Symposium and Help Desk Professionals conference. Pete is well known in the support industry for his endless positive energy, leadership, mentoring, and advisory services.
Recent articles
Playing for Keeps: Finding Service Maturity with Total Contact Ownership
Knowledge Management Is Not Optional
Selling the Service Value Proposition to Your CIO
What Is Your Service Desk Data Telling You?
Six Success Tactics for Supporting Mobile Knowledge Workers
Chat with us
, powered by
LiveChat