Peter Mcgarahan



Pete McGarahan is the senior director of IT infrastructure services for First American, as well as an industry expert and thought leader in global ITSM with thirty years of business, IT, and service leadership experience. He enjoys sharing lessons learned and career experiences through published articles and by presenting at industry conferences. He has received various industry awards and honors, including the HDI Team Excellence Award for his work with the Taco Bell support organization, the “Top 25 Professionals in the Service and Support Industry” from IT Support News, and “The Legend of the Year” (twice) at the STI Knowledge Symposium and Help Desk Professionals conference. Pete is well known in the support industry for his endless positive energy, leadership, mentoring, and advisory services.

Recent articles

  • Why CSAT Might Be the Most Important IT Service and Support Metric
  • Selling the Service Value Proposition to Your CIO
  • What Is Your Service Desk Data Telling You?
  • Knowledge Management Is Not Optional
  • Six Success Tactics for Supporting Mobile Knowledge Workers
  • Playing for Keeps: Finding Service Maturity with Total Contact Ownership