LOGIN
Sign In
Sign in for access to more!
Forgot password?
Create a free account
SUBSCRIBE
JOIN HDI
CONNECT
Toggle navigation
Who We Are
Support Center
Service Management
Strategic Advisory Board
Press Room
Contact Us
Events
Conferences
Service Management World
SupportWorld Live
Webinars
Certification & Training
All Courses
Full Course Catalog
Analyst and Frontline
Director
Manager
Team Lead
Trainer
Course Calendar
Download Training Catalog
HDI Certification
Certification Testing
HDI Team Certified Awards
Certified Instructor Program
Student & Instructor Resources
Instructor Resources
Student Resources
Learning Center Login
Contact Us
Consulting & Services
Consulting Services
HealthCheck
Service Management Consulting
Support Center Certification
Best Practices Assessment
Customer Satisfaction Index
Contact Us
Resources
SupportWorld
Support Center
Desktop Support
Service Management
Customer Experience
Workforce Enablement
Metrics
Technology
Infographics
Webinars
Community
Join the Community
Local Chapters
HDI Awards
Advertisement
Profile
Peter McGarahan
Bio
Pete McGarahan is the senior director of IT infrastructure services for First American, as well as an industry expert and thought leader in global ITSM with thirty years of business, IT, and service leadership experience. He enjoys sharing lessons learned and career experiences through published articles and by presenting at industry conferences. He has received various industry awards and honors, including the HDI Team Excellence Award for his work with the Taco Bell support organization, the “Top 25 Professionals in the Service and Support Industry” from IT Support News, and “The Legend of the Year” (twice) at the STI Knowledge Symposium and Help Desk Professionals conference. Pete is well known in the support industry for his endless positive energy, leadership, mentoring, and advisory services.
Recent articles
What to Know to Successfully Transition Teams to Hybrid Work Mode
Best of HDI in 2021 - #1: Some Thoughts on Leadership in Service and Support
Strategically Implementing a Shift-Left Service Plan
How to Get Started on Implementing Shift-Left Strategies
The Importance of Strategy in Service and Support Improvement
I Redefined Success to Include Capturing Moments of Joy With My Family
Playing for Keeps: Finding Service Maturity with Total Contact Ownership
Selling the Service Value Proposition to Your CIO
Knowledge Management Is Not Optional
What Is Your Service Desk Data Telling You?
Six Success Tactics for Supporting Mobile Knowledge Workers