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Profile
Richard Sykora
Bio
Richard Sykora has over 25 years’ experience in Customer Service and Call Center Operations. Richard has managed both national and global operations and has been a speaker at industry conferences and user groups leading participants in various best practices in the Call Center industry. Richard is Senior Manager, Support Operations at Blackbaud, and is Lean Practitioner Certified. Richard is a volunteer and currently Chair, of ReStart Career Development program assisting those in a career transition, and helps connect participants’ natural skills to jobs and careers they were built for with purpose.
Recent articles
The Capacity Model: Go Beyond the Daily Schedule
How to Shift Left
New Leaders and the Dreaded Firsts
Career Development in Support Centers
A Support Center Transformation to Shift Left
New Managers and the Dreaded Firsts