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Jul 24, 2015 The following is an example of a survey that can be submitted to the customers upon resolution and Case Closure Survey Sample The following is an example of a survey that can be submitted to the customers upon ... that customers be randomly selected to receive the survey to ensure a true snapshot of the ... Ideally the survey tool (either commercial or home-grown) should be integrated with the case ... so that it can automatically distribute the survey based on the parameters set, i.e. ... http://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Case Closure Survey Sample.pdf - 184 KB


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Dec 6, 2017 Improve Service Delivery with Customer Satisfaction Surveys The survey should consume almost zero of your customer’s time. ... more likely to complete the survey. Are you proud of your survey? If not, then why should ... If more than 5% of your customers are opting out of your survey you may want to review your survey and the execution of your survey. ... to divert a customer survey). What to Do with the Survey Data Collecting customer satisfaction ... http://www.thinkhdi.com/library/supportworld/2017/improve-service-delivery-with-customer-satisfaction-surveys.aspx - 75 KB


Nov 9, 2017 Improve Service Delivery with Customer Satisfaction Surveys The survey should consume almost zero of your customer’s time. ... more likely to complete the survey. Are you proud of your survey? If not, then why should ... If more than 5% of your customers are opting out of your survey you may want to review your survey and the execution of your survey. ... to divert a customer survey). What to Do with the Survey Data Collecting customer satisfaction ... http://www.thinkhdi.com/library/supportworld/2017/improve-service-delivery-with-customer-satisfaction-surveys.aspx - 75 KB


Dec 15, 2016 How Valuable Is the Transactional Survey? ... software sends off a customer satisfaction survey email to the customer or end user. ... or he received during the service transaction, and sends the survey form on its way. ... good or extremely bad ratings, the survey simply becomes part of the monthly results ... If a survey conveys a very low satisfaction score, a manager will review it to see if someone on the staff needs remedial ... http://www.thinkhdi.com/library/supportworld/2016/how-valuable-transactional-survey.aspx - 72 KB


Dec 15, 2016 How Valuable Is the Transactional Survey? ... software sends off a customer satisfaction survey email to the customer or end user. ... or he received during the service transaction, and sends the survey form on its way. ... good or extremely bad ratings, the survey simply becomes part of the monthly results ... If a survey conveys a very low satisfaction score, a manager will review it to see if someone on the staff needs remedial ... http://www.thinkhdi.com/library/supportworld/2016/how-valuable-transactional-survey.aspx - 72 KB


Feb 26, 2016 The Problem with Customer Service Surveys Customer surveys enable us to validate our assumptions about the “voice of the customer,” and they ... But collecting meaningful survey data is more difficult than ever before. ... Attention spans are short, social media surveys are prolific, and few people enjoy completing surveys in the first place. ... , which are even more difficult to comprehensively assess via customer surveys alone. http://www.thinkhdi.com/library/supportworld/2014/customer-service-problem-with-surveys.aspx - 80 KB


Feb 26, 2016 The Problem with Customer Service Surveys Customer surveys enable us to validate our assumptions about the “voice of the customer,” and they ... But collecting meaningful survey data is more difficult than ever before. ... Attention spans are short, social media surveys are prolific, and few people enjoy completing surveys in the first place. ... , which are even more difficult to comprehensively assess via customer surveys alone. http://www.thinkhdi.com/library/supportworld/2014/customer-service-problem-with-surveys.aspx - 80 KB


Feb 25, 2016 HDI 2004 Practices Survey HDI 2004 Practices Survey 4 ... 2003 survey plus we have added additional analysis based on sub groups (industry, size, type) for some of ... We all learn from the survey results and your input is most appreciated. ... After analyzing the survey results, we noted that several trends were consistent with ... As with prior surveys you rated Help Desk/Customer Support “soft” skills as more ... http://www.thinkhdi.com/~/media/HDICorp/Files/Industry-Reports/SCPSR/psr-2004-practices-web.pdf - 5887 KB


Feb 25, 2016 HDI 2004 Practices Survey HDI 2004 Practices Survey 4 ... 2003 survey plus we have added additional analysis based on sub groups (industry, size, type) for some of ... We all learn from the survey results and your input is most appreciated. ... After analyzing the survey results, we noted that several trends were consistent with ... As with prior surveys you rated Help Desk/Customer Support “soft” skills as more ... http://www.thinkhdi.com/~/media/HDICorp/Files/Industry-Reports/SCPSR/psr-2004-practices-web.pdf - 5887 KB