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Jun 6, 2018 Thank you for taking our Survey! Thank you for taking our Survey! Thank you for taking our survey. Click here to download your whitepaper. http://www.thinkhdi.com/landing/sadietest/sadietestthankyoupage.aspx - 57 KB


Feb 25, 2016 HDI 2004 Salary Survey HDI 2004 Salary Survey 4 ... Practices Survey, we have expanded our analysis by industry to address the requests of our ... Geographic Regions The survey collected data from three U.S. regions, which are ... The survey used the following job positions: ... The position within the organization is important for salary survey purposes. ... U.S. Survey Population: Percentage by Job Level http://www.thinkhdi.com/~/media/HDICorp/Files/Industry-Reports/SCPSR/psr-2004-salary-web.pdf - 1128 KB


May 23, 2018 How to Get More Out of Your Analyst Engagement Survey There’s something wrong with the analyst engagement survey. ... Perhaps the biggest challenge with many surveys is there is no clear definition of what is ... Offering an engagement survey without clearly defining engagement is the same thing. ... In this case, you might survey everyone every six months and augment your survey with open and frank dialogue in team meetings and one-on-one ... http://www.thinkhdi.com/library/supportworld/2018/how-to-get-more-out-of-your-analyst-engagement-survey.aspx - 70 KB


Jul 24, 2015 So, You Want to Design a Customer Satisfaction Survey? So, You Want to Design a Customer Satisfaction Survey? ... The customer satisfaction survey – we all know we need them to gain insight into our ... Here are some survey design guidelines to keep in mind: ... Include clear instructions for completing the survey. ... Is the scope of the survey within your time and money limits? ... Perform a pilot of the survey with a small set of customers. http://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Design a Customer Satisfaction Survey.pdf - 88 KB


Jul 24, 2015 So, You Want to Design a Customer Satisfaction Survey? So, You Want to Design a Customer Satisfaction Survey? ... The customer satisfaction survey – we all know we need them to gain insight into our ... Here are some survey design guidelines to keep in mind: ... Include clear instructions for completing the survey. ... Is the scope of the survey within your time and money limits? ... Perform a pilot of the survey with a small set of customers. http://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Design a Customer Satisfaction Survey.pdf - 88 KB


Jul 24, 2015 So, You Want to Design a Customer Satisfaction Survey? So, You Want to Design a Customer Satisfaction Survey? ... The customer satisfaction survey – we all know we need them to gain insight into our ... Here are some survey design guidelines to keep in mind: ... Include clear instructions for completing the survey. ... Is the scope of the survey within your time and money limits? ... Perform a pilot of the survey with a small set of customers. http://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Design a Customer Satisfaction Survey.pdf - 88 KB


Jul 24, 2015 So, You Want to Design a Customer Satisfaction Survey? So, You Want to Design a Customer Satisfaction Survey? ... The customer satisfaction survey – we all know we need them to gain insight into our ... Here are some survey design guidelines to keep in mind: ... Include clear instructions for completing the survey. ... Is the scope of the survey within your time and money limits? ... Perform a pilot of the survey with a small set of customers. http://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Design a Customer Satisfaction Survey.pdf - 88 KB


Apr 26, 2013 Technology Use in IT Support: Survey Says... by Jenny Rains and Rick Joslin Survey Says. by Jenny Rains and Rick Joslin ... Practices & Salary Report (the 2011 survey is currently collecting data) alongside ... In addition to the two annual surveys, and in an effort to provide our community with a ... In future research efforts, HDI will survey the larger community to establish the ... The support center survey results revealed that the popularity of configuration ... http://www.thinkhdi.com/~/media/HDICorp/Files/SupportWorld/2011/JulyAug11/SW_JulyAug11_Rains_Tech_Use.pdf - 521 KB


Apr 26, 2013 Technology Use in IT Support: Survey Says... by Jenny Rains and Rick Joslin Survey Says. by Jenny Rains and Rick Joslin ... Practices & Salary Report (the 2011 survey is currently collecting data) alongside ... In addition to the two annual surveys, and in an effort to provide our community with a ... In future research efforts, HDI will survey the larger community to establish the ... The support center survey results revealed that the popularity of configuration ... http://www.thinkhdi.com/~/media/HDICorp/Files/SupportWorld/2011/JulyAug11/SW_JulyAug11_Rains_Tech_Use.pdf - 521 KB


Feb 25, 2016 PRACTICES SURVEY ii ... Chapters. 724 companies completed the survey. Most survey results are compared to results from the 2002 survey; however, some questions are either new ... We all learn from the survey results and your input is most appreciated. ... This survey is just one of the ways in which we serve our members. ... As with prior surveys, you rated help desk/customer support “soft” skills as more ... http://www.thinkhdi.com/~/media/HDICorp/Files/Industry-Reports/SCPSR/psr-2003-practices-web.pdf - 6430 KB