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Feb 25, 2016 PRACTICES SURVEY ii ... Chapters. 724 companies completed the survey. Most survey results are compared to results from the 2002 survey; however, some questions are either new ... We all learn from the survey results and your input is most appreciated. ... This survey is just one of the ways in which we serve our members. ... As with prior surveys, you rated help desk/customer support “soft” skills as more ... http://www.thinkhdi.com/~/media/HDICorp/Files/Industry-Reports/SCPSR/psr-2003-practices-web.pdf - 6430 KB


Feb 25, 2016 PRACTICES SURVEY ii ... Chapters. 724 companies completed the survey. Most survey results are compared to results from the 2002 survey; however, some questions are either new ... We all learn from the survey results and your input is most appreciated. ... This survey is just one of the ways in which we serve our members. ... As with prior surveys, you rated help desk/customer support “soft” skills as more ... http://www.thinkhdi.com/~/media/HDICorp/Files/Industry-Reports/SCPSR/psr-2003-practices-web.pdf - 6430 KB


Feb 25, 2016 PRACTICES SURVEY ii ... Chapters. 724 companies completed the survey. Most survey results are compared to results from the 2002 survey; however, some questions are either new ... We all learn from the survey results and your input is most appreciated. ... This survey is just one of the ways in which we serve our members. ... As with prior surveys, you rated help desk/customer support “soft” skills as more ... http://www.thinkhdi.com/~/media/HDICorp/Files/Industry-Reports/SCPSR/psr-2003-practices-web.pdf - 6430 KB


Dec 6, 2017 Thank You for Taking the 2017 HDI Practices & Salary Surveys! Thank You for Taking the 2017 HDI Practices & Salary Surveys! ... Our annual Practices & Salary Report is our flagship publication: a research-based ... As a thank-you for your participation in the 2017 support center and/or desktop support surveys, we're giving you a copy of the resulting report. ... Use this data to help you benchmark performance, validate existing practices, and ... http://www.thinkhdi.com/landing/tspsr-st.aspx - 58 KB


Apr 2, 2013 UBM TechWeb’s HDI Launches 13th Annual Practices and Salary Survey For the IT Service and Technical Support Industry HDI’s comprehensive survey researches IT support operations and gauges industry ... The survey also monitors current support center practices such as framework implementation, service level agreements, and outsourcing trends ... The resulting survey report allows IT service and technical support professionals to ... “This survey is the definitive resource for trending, in-depth statistical ... http://www.thinkhdi.com/about/press-room/2010/2010-06-09.aspx - 62 KB


Apr 2, 2013 UBM TechWeb’s HDI Launches 13th Annual Practices and Salary Survey For the IT Service and Technical Support Industry HDI’s comprehensive survey researches IT support operations and gauges industry ... The survey also monitors current support center practices such as framework implementation, service level agreements, and outsourcing trends ... The resulting survey report allows IT service and technical support professionals to ... “This survey is the definitive resource for trending, in-depth statistical ... http://www.thinkhdi.com/about/press-room/2010/2010-06-09.aspx - 62 KB


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Mar 31, 2018 Peter McGarahan Senior IT Director, Infrastructure Corporate IT This shows we care about our customers and the service we deliver to them. The Email Survey Request The Survey Request Email is critical to getting the attention of the end user to complete the survey. The Transactional Survey 13 A “GOOD” Survey A “GOOD” Survey requires recognition ... Scores a “1” for any survey question Scores a “5” for all survey questions If a poor experience, ... http://www.thinkhdi.com/~/media/HDIConf/Files/Handouts/Session210.pdf - 3216 KB


Mar 31, 2018 Peter McGarahan Senior IT Director, Infrastructure Corporate IT This shows we care about our customers and the service we deliver to them. The Email Survey Request The Survey Request Email is critical to getting the attention of the end user to complete the survey. The Transactional Survey 13 A “GOOD” Survey A “GOOD” Survey requires recognition ... Scores a “1” for any survey question Scores a “5” for all survey questions If a poor experience, ... http://www.thinkhdi.com/~/media/HDIConf/Files/Handouts/Session210.pdf - 3216 KB


Apr 2, 2013 UBM TechWeb's HDI Launches 14th Annual Support Center Practices & Salary Survey for the IT Service and Technical Support Industry HDI's comprehensive survey researches IT support operations and gauges industry ... The incident management area of the survey tracks historical data on incident volume, ... The survey also monitors current support center practices, such as framework implementation, service level agreements, and ... Finally, the survey results track salaries for all staff levels in various regions, with ... http://www.thinkhdi.com/about/press-room/2011/2011-05-25.aspx - 61 KB