Support Center Assisted Assessment

An HDI Support Center Assisted Assessment enables you to accurately assess the maturity level of your support center under the professional guidance of an HDI expert. By leveraging the HDI Support Center Standard, you will gain an understanding of your support center's maturity based on established criteria, and which will enable you to develop a gap analysis to guide improvement measures. This service can be performed either remotely or on site.


  • Establish a current-state baseline to measure the impact of future changes.
  • Identify critical shortcomings in resources and processes.
  • Obtain a third-party opinion to help overcome internal biases.


An HDI Auditor will assist you in completing a self-assessment using the HDI Support Center Self-Assessment tool.


Custom pricing is available. Please contact us for more information: 800.248.5667