What Is CSI?
The HDI Customer Satisfaction Index (CSI) Service is not your ordinary survey tool. Developed specifically for the technical service and technical support industry by a team of IT practitioners and customer service professionals, the HDI CSI Service is a user-friendly, web-based, secure tool that helps support centers measure customer satisfaction. Our surveying service provides an efficient and affordable way for you to understand your customers' satisfaction, and ultimately ensure your support center is an invaluable asset to the organization.
Try it free for 3 months
Why Use CSI?
This brief video explains how easy CSI is to configure and how useful it can be to your organization. Contact your regional account manager for pricing questions and inquiries.
Create & Track Statistics
Identify trends in your support center's customer satisfaction. Has your customer satisfaction rating improved in the last year? Who's your top performing agent this month? How does your current customer satisfaction rating compare to your rating this time last year?
Benchmark Your Performance
Compare your support center's performance to industry averages and see how your center measures up.
Save Time With Turnkey Reports
Download and review data easily; generate reports for specific timeframes, in multiple file formats, for one or more of your support centers, agents and industry. Save even more time by scheduling reports to be emailed to you weekly or monthly!
Increase Customer Satisfaction
Recover customers quickly by configuring the alert feature to notify you when one of your customers responds unfavorably.
Take a Video Tour of CSI