LOGIN
SUBSCRIBE
JOIN HDI
CONNECT

HDI CSAT Elite 50

Top-Ranked Support Centers in Customer Satisfaction

 CSAT Elite 50

The HDI CSAT Elite 50 recognizes outstanding technical service and support centers around the world. These support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent, third-party tool that tracks and trends customer satisfaction from year to year.

Not an HDI CSI Service user? Well, first things first: Learn more and sign up for a free three-month trial today!

Based solely on the data collected over a calendar year, the fifty support centers with the highest scores in customer satisfaction are recognized by HDI as members of the HDI CSAT Elite 50. Teams that qualify for the HDI CSAT Elite 50 are recognized at the HDI Annual Conference & Expo, where they are lauded as industry leaders in front of their peers and other organizations. The top-ranked support center is revealed during a general session, and the top fifty support centers' names are displayed in the conference space. Each ranked support center receives a certificate of recognition they can proudly display in their offices as a symbol of their commitment to excellence.

All active HDI CSI Service users as of December 31 are automatically included in the annual ranking; there's no need to apply. Rankings presented through 2017 were based on the average of all responses to the question How satisfied are you with the overall service experience. All future rankings will be based upon the average of responses received by a given support center (not the company) to all five questions. To qualify, a support center must have at least six months worth of data and must have received at least 500 survey responses (this total must represent at least 5% of the total tickets closed during the year).

Congratulations to the 2017 HDI CSAT Elite 50
2018 CSAT Elite 50

Following are the fifty support centers with the highest scores, listed according to rank.

Rank  Company Support Center
1 Sonoma County Information Systems Department The ISD Service Desk
2 Anonymous Company From the Manufacturing Industry 
3 Anonymous Company From the Financial Industry
4 Anonymous Company From the Computers/Software Industry
5 Anonymous Company From the Financial Services-Insurance Industry
6 Glatfelter Insurance Group GIG Support Desk
7 Marcus & Millichap Marcus & Millichap IS Department Help Desk
8 The Legislative Data Center Legislative Data Center - Service Center
9 Bank Fund Staff Federal Credit Union BFSFCU IT Service Desk
10 Infinite Campus K-12 Support
11 Sonoma County Information Systems Department The ISD Desktop Support Team
12 Anonymous Company From the Healthcare Industry  
13 Anonymous Company From the Financial Services-Insurance Industry
14 Anonymous Company From the Financial Services-Insurance Industry
15 SSM Health Integrated Health Technologies Steve Murphy
16 Creighton University Faculty-Staff Support
17 SSM Health Integrated Health Technologies Barbara McDonough
18 Creighton University Service Ops
19 Anonymous Company From the Food & Beverages Industry
20 Vertex Inc.  Vertex Service Desk
21 SSM Health Integrated Health Technologies Salvatore Munaco
22 SSM Health Integrated Health Technologies Joseph Provaznik
23 First American Telephony Engineering
24 Anonymous Company From the Financial Services/Insurance Industry
25 NISC NISC Integration/Capital Support
26 CSC TCI® CSC TCI®
27 Western Carolina University IT Help Desk
28 SSM Health Integrated Health Technologies Leighton Wassilak
29 Texas Christian University Information Technology
30 SSM Health Integrated Health Technologies CES - Missouri/Illinois
31 Tyler Technologies Tyler Document Pro
32 Anonymous Company From the Financial Services/Insurance Industry
33 First American IT Service Desk
34 RCIS RCIS Team Member Support
35 Penn State Outreach OIT Service Desk
36 Glatfelter Insurance Group GIG IT
37 Hershey Entertainment and Resorts Hershey IT Support
38 SSM Health Integrated Health Technologies Tammy Thompson
39 SSM Health Integrated Health Technologies Timothy Purin
40 ASRC Federal RF&ESS IT Service Desk ASRC IT Service Desk
41 George Mason University - ITS Technology Support Services (TSS)
42 NISC NISC Tech Call Center
43 Farm Credit Mid-America BTT Service Desk
44 Jefferson Radiology an affiliate of Mednax Jefferson Radiology Support Desk
45 Erie Insurance Group The ERIE IT Service Desk Employee Line
46 Convergence Networks Convergence Networks - Alpha Service Team
47 SSM Health Integrated Health Technologies Debbie Vasques
48 NISC NISC AMS Support
49 Credit Human Service Delivery Client Services
50 PBS Dubuque Dubuque
2017 CSAT Elite 50

Following are the fifty support centers with the highest scores, listed according to rank.

Rank  Company Support Center
1 Ameritas IT GTS
2 University of Pittsburgh University of Pittsburgh - Financial Information Systems
3 Ameritas IT Ameritas IT Support Center
4 SSM Health Integrated Health Technologies SSM STL St. Clare Fenton
5 SSM Health Integrated Health Technologies SSM System OnBase
6 Alcoa EUR-Russian
7 SSM Health Integrated Health Technologies SSM STL St. Joseph Health Care St. Charles
8 Ameritas IT Ameritas IT Server/Storage
9 SSM Health Integrated Health Technologies SSM Southern Illinois
10 Bank Fund Staff Federal Credit Union BFSFCU IT Service Desk
11 Financial Services-Insurance*
12 SSM Health Integrated Health Technologies  SSM CES- Missouri/Illinois
13 Synergis Technologies, Inc. Synergis Software
14 Marcus & Millichap Marcus & Millichap IS Department Help Desk
15 First American Application Support Desk
16 Penn State ITX Program OIT Service Desk
17 SSM Health Integrated Health Technologies SSM IHT Desktop Management
18 Glatfelter Insurance Group GIG Support Desk
19 Food & Beverages*
20 Great River Energy GRE IT Service Desk
21 The Ottawa Hospital TOH Mobility Support
22 Western Carolina University IT Help Desk
23 First American Telephony
24 SSM Health Integrated Health Technologies SSM Dean Clinics
25 First American IT Service Desk
26 Farm Credit Mid-America BTT Service Desk
27 Sonoma County Information Systems Department The ISD Service Desk
28 NISC NISC AMS Support
29 Hershey Entertainment and Resorts Hershey IT Support
30 Education*
31 SSM Health Integrated Health Technologies SSM TSC
32 American Water Field Services
33 Credit Human Service Delivery
34 SSM Health Integrated Health Technologies SSM STL St. Mary’s
35 RCIS RCIS Team Member Support
36 Computers-Software*
37 Convergence Networks Convergence Networks - Alpha Service Team
38 Texas Christian University Information Technology
39 SSM Health Integrated Health Technologies SSM STL Technical
40 Glatfelter Insurance Group GIG IT
41 NISC NISC Tech Call Center
42 SSM Health Integrated Health Technologies SSM STL Cardinal Glennon
43 SSM Health Integrated Health Technologies SSM System EMPI
44 ONEOK ONEOK Service Desk
45 Research Facilities & Engineering Support Services (RF&ESS) AFRC IT Service Desk
46 Manufacturing(Non-computer)*
47 Crowell & Moring Crowell & Moring's Information Technology
48 Government-Other*
49 Manufacturing(Non-computer)*
50 Sappi North America Sappi North America IT Service Center

* This company prefers to remain anonymous.

2016 CSAT Elite 50

Following are the fifty support centers with the highest scores, listed according to rank.

Rank Company Support Center
1 Ameritas IT GTS
2 University of Pittsburgh Financial Information Systems
3 Alcoa Alcoa
4 Bank Fund Staff Federal Credit Union IT Service Desk Portal
5 Synergis Technologies, Inc. Synergis Software
6 Financial Services - Banking*
7 Ameritas IT Ameritas IT Support Center
8 Glatfelter Insurance Group GIG Support Desk
9 The Legislative Data Center Legislative Data Center - Service Center
10 PepsiCo Europe - SER - Service Desk - Greece
11 WFU Baptist Medical Center Voice and Telecommunications
12 SSM Integrated Health Technologies SSM STL Clinical Applications
13 Western Carolina University IT Help Desk
14 SSM Integrated Health Technologies SSM CES-Missouri/Illinois
15 First American Title Application Service Desk
16 First American First American Service Desk
17 Meals Plus Meals Plus
18 WFU Baptist Medical Center Network Administration
19 SSM Integrated Health Technologies SSM Facilities Management - Corp Lake
20 First American Telephony Support Team
21 HNI Corporation AD Security
22 The Ottawa Hospital The Ottawa Hospital Mobility Support
23 SSM Integrated Health Technologies SSM Dean Clinics
24 Farm Credit Mid-America BTT Service Desk
25 George Mason University - ITS TSS Fairfax
26 NISC NISC AMS Support
27 Marcus & Millichap Marcus & Millichap IS Department Help Desk
28 Government - Other*
29 Convergence Networks Convergence Networks - Alpha Service Team
30 Hershey Entertainment & Resorts Hershey IT Support
31 Erie Insurance Group The ERIE IT Service Desk IS
32 The Cincinnati Insurance Companies Cincinnati IT Customer Support
33 Glatfelter Insurance Group GIG IT
34 Texas Christian University Information Technology Division
35 Computers - Software*
36 Crowell & Moring Crowell & Moring's Information Services Solutions Center
37 SSM Integrated Health Technologies SSM Southern Illinois
38 American Water Field Services
39 SSM Integrated Health Technologies SSM TSC
40 Sappi North America Sappi North America IT Service Center
41 Convergence Networks Convergence Networks - Bravo Service Team
42 HNI Corporation RCIS Team Member Support
43 University of Notre Dame The Office of Information Technology Customer IT Solutions
44 The Ottawa Hospital The Ottawa Hospital Service Desk
45 School District U-46 HelpDesk
46 Tyler Technologies Tyler's SS Financial Support
47 SSM Integrated Health Technologies SSM STL St. Mary's
48 Erie Insurance Group ERIE IT Account Management
49 First American Desktop Support Team
50 NISC NISC Tech Call Center

* This company prefers to remain anonymous.

2015 CSAT Elite 50

Following are the fifty support centers with the highest scores, listed according to rank.

Rank Company Support Center
1 University of Pittsburgh Financial Information Systems
2 Bank Fund Staff Federal Credit Union NEW - IT Service Desk Portal
3 Ameritas IT GTS
4 SSM Integrated Health Technologies DePaul IS Help Desk
5 Bank Fund Staff Federal Credit Union OLD - IT Service Desk Portal
6 Ameritas IT Ameritas IT Support Center
7 Financial Services-Banking*
8 Synergis Technologies, Inc. Synergis Software
9 Glatfelter Insurance Group GIG Support Desk
10 First American Application Support Desk
11 Alcoa EUR-Russian
12 First American First American Telephony Group
13 Food & Beverages*
14 SSM Integrated Health Technologies CES-Missouri/Illinois
15 Marcus & Millichap Marcus & Millichap IS Department Help Desk
16 NISC NISC AMS Support
17 First American First American Service Desk
18 Convergence Networks Convergence Networks - Bravo Service Team
19 Hershey Entertainment & Resorts Hershey IT Support
20 WFU Baptist Medical Center Voice and Telecommunications
21 Texas Christian University Information Technology
22 WFU Baptist Medical Center Network Administration
23 Meals Plus Meals Plus
24 The Legislative Data Center Legislative Data Center - Service Center
25 University of Notre Dame - The Office of Information Technology Customer IT Solutions
26 First American First American Wireless Group
27 Western Carolina University IT Help Desk
28 InuTeq/ASRC Federal AFRC IT Service Desk
29 NISC NISC Tech Call Center
30 SSM Integrated Health Technologies SMGSI IS Help Desk
31 SSM Integrated Health Technologies Cardinal Glennon IS Help Desk
32 The Ottawa Hospital Mobil Device Depot
33 The Cincinnati Insurance Companies Field Customer Support
34 George Mason University TSS Fairfax Desktop
35 First American Service Desk Specialist
36 Erie Insurance Group The ERIE IT Service Desk IS
37 American Water Field Services
38 Convergence Networks Convergence Networks - Alpha Service Team
39 Tyler Technologies Tyler's SS Financial Support
40 Volkswagen Group of America Incentives and Distribution Service Desk
41 Gonzaga University Gonzaga IT Support Center (ITSC)
42 RCIS RCIS Team Member Support
43 WFU Baptist Medical Center Desktop Support
44 Vertex Inc. ServiceDesk Vertex ServiceDesk
45 American Water American Water Service Desk
46 Tyler Technologies Infinite Visions
47 Enbridge EGD Help Desk
48 SSM Integrated Health Technologies IHT/Technology Service Desk
49 SAPPI NORTH AMERICA Sappi Fine Paper NA IT Service Center
50 Financial Services - Insurance*

* This company prefers to remain anonymous.

2014 CSAT Elite 50

Following are the fifty support centers with the highest scores, listed according to rank.

Rank Company Support Center
1 Ameritas IT    Hardware-C 
2 Financial Services - Banking* 
3 University of Pittsburgh  Financial Information Systems 
4 Ameritas IT GTS 
5 Bank Fund Staff Federal Credit Union  BFSFCU 
6 Financial Services - Banking* 
7 Glatfelter Insurance Group  GIG Support Desk 
8 Duke University Health System  DHTS Academic Support Team 
9 University of Notre Dame  Customer IT Solutions 
10 Natixis Global Associates  Boston Technical Support 
11 Kimball International  Kimball Solution Center 
12 Ameritas IT IT Support Center 
13 Cox Communications  Client Support - Atlanta 
14 Marcus & Millichap IS Department Help Desk 
15 Prometric Global Help Desk, Level 2
16 Cox Communications  Client Services Support 
17 Hospitality* 
18 Western Carolina University IT Help Desk 
19 Gonzaga University  Gonzaga IT Support Center 
20 Alcoa  EUR-Russian 
21 Erie Insurance Group  The ERIE IT Service Desk IS 
22 Texas Christian University  Information Technology 
23 Financial Services - Banking* 
24 Hershey Entertainment and Resorts  Hershey IT Support 
25 Vertex, Inc. Service Desk, Office Facilities
26 NISC CCB Support 
27 Arcata Associates, Inc.  DFRC IT Help Desk
28 American Water  American Water Service Desk 
29 Trimac Information Services  Trimac Information Services 
30 Vertex, Inc. Service Desk
31 WFU Baptist Medical Center Network Administration
32 Stewart Enterprises, Inc.  Help Desk 
33 Financial Services - Banking*
34 WorkSafeBC BTSS First Level Support
35 Novo Nordisk, Inc.  IT Service Desk 
36 SSM Integrated Health Technologies  CES-Missouri/Illinois 
37 Raymond James Financial, Inc. Technology Service Center
38 The Ottawa Hospital  Service Desk 
39 WFU Baptist Medical Center  Voice and Telecommunications 
40 Jefferson Radiology Support Desk
41 Education* 
42 Food and Beverage*
43 Farm Credit Mid-America BTT Service Desk
44 American Water  Field Services 
45 Raymond James Financial, Inc.  Software Application Specialists 
46 Raymond James Financial, Inc.  Workstation Services 
47 Tyler Technologies SS Financial Support
48 SSM Integrated Health Technologies  SMGSI IS Help Desk
49 Central Connecticut State University CCSU ITS
50 Financial Services - Banking*

* This company prefers to remain anonymous.

2013 CSAT Elite 50

These are the official rankings for 2013.

  1. Ameritas IT, GTS
  2. Ameritas IT, Hardware-C
  3. Bank Fund Staff Federal Credit Union
  4. Industry: Financial Services: Banking*
  5. University of Pittsburgh - Financial Information Systems
  6. Ameritas IT, IT Support Center
  7. Central Arizona Project
  8. Alcoa - Russia
  9. Pengrowth Corporation
  10. Kimball International
  11. Industry: Financial Services: Banking*
  12. Duke University Health System
  13. Industry: Healthcare*
  14. Paychex Enterprise Support, MMS Support
  15. ANX eBusiness
  16. Gonzaga University
  17. Glatfelter Insurance Group
  18. Raymond James Financial, Inc., Software Application Specialists
  19. Industry: Computer-Software*
  20. The Legislative Data Center
  21. Orrick, Herrington & Sutcliffe LLP
  22. Paychex Enterprise Support, Advantage IT Support
  23. University of Notre Dame, Distributed Support Services
  24. Industry: Government - State*
  25. Western Carolina University
  26. University of Michigan Health Systems - MCIT
  27. Alcoa - Italy
  28. Marcus & Millichap
  29. HDI Customer Care Center
  30. Cox Communications
  31. SSM Integrated Health Technologies, SMGSI IS Help Desk
  32. Industry: Computer-Software*
  33. DLA Piper
  34. Raymond James Financial, Inc., Technology Service Center
  35. First American, Wireless Group
  36. Farm Credit Mid-America
  37. VHB
  38. Great River Energy
  39. Paychex Enterprise Support, PC Support
  40. Morgan Lewis
  41. Industry: Hospitality*
  42. Arcata Associates, Inc.
  43. WorkSafeBC
  44. First American, Telephony Group
  45. SSM Integrated Health Technologies, CES-Missouri/Illinois
  46. Sappi Fine Paper North America
  47. University of Notre Dame, OIT Help Desk
  48. Vertex, Inc.
  49. Raymond James Financial, Inc., Workstation Services
  50. Natixis Global Asset Management

* These companies prefer to remain anonymous.