Measure your customer's satisfaction with the HDI Customer Satisfaction Index (CSI) Service. This user-friendly, secure, web-based service automatically surveys customers who have recently contacted your support center. You can benchmark your performance against your established goals, other subscribers in your industry, or against all subscribers.
About the HDI Customer Satisfaction Index (CSI) Service
The HDI CSI Service works seamlessly with most existing ticketing systems and does not require any software installation. Most subscribers can configure their ticketing system in less than one hour and begin using the service immediately. The HDI CSI Service runs on an SSL server and customer email addresses are never stored.
Pricing starts at $3495.
Or call 1.800.248.5667 Monday-Friday 9 a.m. to 7 p.m. Eastern Time for more information or to purchase.
Note: Professional and higher membership levels are eligible for member discount.