InformationWeek talks with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt.
Tag(s): supportworld, service management, automation
Date Published January 31, 2022 - Last Updated January 20, 2023
Digital solutions only work as well as those who are wielding these new tools. We must encourage team members to be flexible in their thinking and skillset.
Tag(s): business intelligence, training, supportworld
Date Published January 26, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #3: Too often, the service desk signals a physical and mental barrier between IT and the end user. Here’s why to change that.
Tag(s): best practice, service desk, service desk technology, supportworld
Date Published January 25, 2022 - Last Updated January 20, 2023
In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Tag(s): best practice, business intelligence, communications skills, communications technology, supportworld
Date Published January 18, 2022 - Last Updated January 20, 2023
See which IT service and support professionals have gone above and beyond to share their knowledge with others in this ever-changing industry.
Tag(s): best practice, supportworld
Date Published January 13, 2022 - Last Updated January 20, 2023
These IT service and support professionals have volunteered to share their wisdom for the good of the profession. See who’s on the team, and thank them for taking part!
Tag(s): best practice, supportworld
Date Published January 12, 2022 - Last Updated January 20, 2023
The sky didn’t fall when your team was sent home to work. Now, employers must provide true options for those who want to WFH and those who want to RTO.
Tag(s): best practice, business intelligence, business of support, customer experience, customer satisfaction, supportworld
Date Published January 11, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #9: HDI Thought Leader and Featured Contributor Nancy Louisnord shares a step-by-step process for how to make this self-service revolution more than just a theory.
Tag(s): self-service, self-service tools, supportworld
Date Published January 6, 2022 - Last Updated January 20, 2023
Traditionally, engineers have created new products for tech firms, not end users. This old-school way of thinking must be flipped on its head.
Tag(s): best practice, business alignment, business intelligence, business of support, supportworld
Date Published January 4, 2022 - Last Updated January 20, 2023
An overview of a method to encourage documentation of problem-solving to ensure continuity in IT service and support across your organization.
Tag(s): best practice, business alignment, business intelligence, business of support, supportworld
Date Published January 3, 2022 - Last Updated January 20, 2023