Benefits

Organizations benefit from the status of achieving certification as well as the improved efficiencies that result from preparing for certification.

The Journey to Excellence

The HDI Support Center Standard was developed to guide support organizations in their efforts to achieve the highest levels of customer satisfaction, operational excellence, development of exceptional teams and efficiencies that lead to increased profitability and overall effectiveness. Preparing for certification provides valuable insight into strengths and weaknesses of the support center.

Dedication to Best Practices

The certification is based on industry best practices. Achieving certification promotes support excellence.

Recognition and Reward for Service Excellence

The certification recognizes support centers that exemplify the achievement of industry best practices. Becoming certified is a message to the industry -- and to your customers -- that providing the highest quality support is important to your organization. Certification provides ample opportunities for publicity and promotion of your support center’s achievement within your organization, to your executive management team and customers, and to your peers in the industry.

Increased Employee Morale and Employee Retention

The certification is a reflection of a positive and rewarding working environment that is dedicated to employee training, career development, employee satisfaction, and reward programs. Providing such a working environment enables you to recruit and retain high-quality employees.

Competitive Advantage

HDI-Certified Support Centers have proven elite levels of service and support. Whether your organization provides support to internal or external customers, achieving certification provides recognition for your efforts to achieve service quality, and this can help you keep your existing customers and attract new ones.

Develop Cohesive Support Organizations

The audit, certification, and certification renewal processes provide the perfect opportunity to build an organization that is focused on achieving common goals. Preparing for the certification audit can foster teamwork, communication, quality processes, and pride.

Use of the HDI-Certified Support Center Logo

Once certified, you'll join a community of world-class support centers that have proven their dedication to service and support excellence. HDI-Certified support centers are authorized to use the HDI-Certified support center logo for marketing materials, business cards, signage, presentations, etc. In addition, you'll receive an engraved award and framed certificate for display.