HDI provides help desk training and service desk training with complementary testing and professional certification. Featuring a variety of delivery options, including live classroom training that can be attended in-person or online, HDI training courses are the gold standard in developing IT help desk and service desk professionals and improving their skills and abilities.

Designed to equip your entire service and support team with the conceptual knowledge and practical skills to provide the highest level of customer support on every contact, HDI's extensive catalog of help desk training and service desk training includes dozens of role- and topic based courses.

Popular Service Desk Training and Help Desk Training Courses

Help desk and service desk professionals provide so much more than just basic technical support and troubleshooting. They are technology process advisors. They are business liaisons. They are customer advocates. So it stands to reason that their functions, tasks, and skills have far-reaching impacts on not just the service and support organization, but the entire business.

From level 1 to more advanced-tier help desk and service desk technicians, and even help desk managers and directors, HDI service desk training culminates in industry-recognized certification and reflects the level of knowledge required for specific roles.

HDI's Training Philosophy

HDI's help desk and service desk training programs were created to provide you with a consultative, application-based, interactive learning experience. Upon completion of any HDI help desk or service desk training course, you and your team will be able to take what you've learned and immediately apply it to your environment—empowering your service and support team and enhancing your customer experience.

Developed By Experts

Built upon globally recognized industry standards which were created by an international committee of industry experts and specialists, HDI's training courseware provides professional development in technical support, desktop support, knowledge-centered support, problem management, support coaching, and much more.

Accredited and recognized as the gold standard throughout the industry, all HDI courses and certification exams are based on and developed from the HDI certification standards. They reinforce the core concepts of the HDI certification standards and provide skills-building opportunities for service desk and help desk professionals.

Delivered By Practitioners

HDI has selected only the best instructors in the industry to deliver our service and help desk training course offerings. These instructors are well known for their experience in our industry and their ability to deliver a quality learning experience.

Now's the time to upskill your competencies, bridge knowledge gaps, and get yourself and your team trained and certified with HDI help desk training!

Browse our course catalog and find out how HDI can help you and your team excel.

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