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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Enrollment Available
Nov 14, 2024 -
-
Nov 15, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Dec 13, 2024 -
-
Dec 13, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Nov 21, 2024 -
-
Nov 22, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Dec 09, 2024 -
-
Dec 11, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Essentials
Enrollment Available
Nov 04, 2024 -
-
Nov 04, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Nov 04, 2024 -
-
Nov 06, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Nov 04, 2024 -
-
Nov 05, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Dec 18, 2024 -
-
Dec 20, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Nov 06, 2024 -
-
Nov 08, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Dec 09, 2024 -
-
Dec 10, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Experience Foundation
Become HDI Certified!
Enrollment Available
Dec 02, 2024 -
-
Dec 04, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Practitioner
Become HDI Certified!
Enrollment Available
Jan 21, 2025 -
-
Jan 22, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Change Management Principles
Enrollment Available
Mar 26, 2025 -
-
Mar 27, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Incident Management Principles
Enrollment Available
Dec 05, 2024 -
-
Dec 06, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Dec 11, 2024 -
-
Dec 13, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Jan 30, 2025 -
-
Jan 31, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Enrollment Available
Feb 27, 2025 -
-
Feb 28, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
Nov 25, 2024 -
-
Nov 26, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Nov 11, 2024 -
-
Nov 12, 2024
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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