Support Center Training | Any time. Any place.


HDI’s Online support center training brings the vital skill-building capabilities you've come to expect from HDI directly to your fingertips. Our web-based, on-demand platform provides a flexible learning option that is perfect for support center front lines, allowing students the ability to learn without compromising their busy schedules, from anytime, at any place. HDI's courses strive to deliver results fast, and are designed to bring your team up to speed on critical job skills quickly and efficiently.

HDI Customer Service Representative
  Who Should Attend:
  • Support professionals from customer service and support centers
  • Individuals who are preparing for the HDI Customer Service Representative certification exam
  Topics Covered:
  • How to assess customer business needs and exceed customer expectations
  • Critical thinking skills to resolve incidents quickly and consistently
  • Active listening skills and effective communication strategies
  • How to identify and defuse challenging customer behavior
  • An awareness of the core processes and best practices used in service and support


HDI Support Center Analyst
  Who Should Attend:
  • Frontline technical support staff.
  • Individuals who are preparing for the HDI Support Center Analyst certification exam.
  Topics Covered:
  • Asking effective questions
  • The process of incident management, from detection and recording to closure.
  • The value of service management processest.
  • Core help desk processes/best practices.
  • Active listening skills and communication strategies.
  • Techniques for improving customer interactions.
  • Support center strategies for managing difficult customers.


HDI Desktop Advanced Support Technician
  Who Should Attend:
  • Desktop Technicians, advanced levels including 2 and 3.
  • Individuals who are preparing for the HDI Desktop Advanced Support Technician certification exam.
  Topics Covered:
  • The role and value of a desktop advanced support tech.
  • Understanding the business and partnering with stakeholders.
  • The art of advocacy and business relationship management skills.
  • Acquiring proven approaches for resolving root problems.
  • Active listening skills and communication strategies.


HDI's Online Courses Are:

Expertly designed online support center training

Our courses were designed by industry leaders, who know how to ramp up skills quickly in a fast-paced environment.

Cost-effective online support center training

These online, on-demand courses provide an efficient, cost-effective means of training call center professionals.

Focused online support center training

Course material focuses on real-world objectives that have specific and long term impacts on performance.

How It Works:

Participants can log on to these Web-based courses anytime, day or night, for 12 weeks from the registration date. Any call center, help desk, or service desk professional can easily fit this independent learning experience into his or her schedule. Each course takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.

Course Price
HDI Customer Service Representative $549.00 Add to Cart
HDI Desktop Advanced Support Technician $899.00 Add to Cart
HDI Support Center Analyst $849.00 Add to Cart
HDI Support Center Team Lead $949.00 Add to Cart
KCS Foundation $549.00 Add to Cart
KCS Principles $999.00 Add to Cart