HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Generative AI in ITSM – Hype or Reality

Apr 5, 2024 - 8:00 a.m. EDT

Join HDI and SymphonyAI on Tuesday, April 16th at 1PM EST for a thought-provoking webinar as we navigate through the landscape of generative AI in IT Service Management. Discover how organizations are leveraging generative AI to automate repetitive tasks, enhance decision-making processes,...

Managing Enterprise Technology Sucks

Mar 26, 2024 - 2:00 p.m. EDT

Join HDI and Oomnitza on March 26th to hear from Vince Vasquez, author of the Amazon bestselling book The Next CIO, as he discusses why legacy approaches to managing enterprise technology don’t work and delves into an emerging new category of application called Enterprise Technology...

Revolutionizing Service and Support: Exploring the Possibilities of Artificial Intelligence and Generative AI in 2024

with Ken Gonzalez , Phyllis Drucker , Josh Streets , Michael Hanson
Jan 23, 2024 - 1:00 p.m. EDT

Join HDI and Freshworks on January 23rd to learn about the core principles of AI and its role in reshaping traditional technical support and service management paradigms. In this panel discussion, you will explore advanced use cases where AI is being leveraged to automate complex service...

Transform Service Management (from IT to HR) with GenAI

with Tim McElgunn
Oct 3, 2023 - 2:00 p.m. EDT

Join HDI Principal Analyst Tim McElgunn, Freshworks’ Ken Gonzalez, and a panel of industry experts on October 3 to discuss how GenAI can help enterprises level up service delivery across the organization.  Explore use cases on how IT departments are extending their skills,...

Tech support, meet your new AI coworkers

with Tim McElgunn , Douglas Rabold
Aug 15, 2023 - 1:00 p.m. EDT

Join us on Tuesday, August 15th at 1PM ET to hear from a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Register now!