HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
Jun 21, 2022 - 1:00 p.m. EST
As disruption and accelerating demand become the new normal, modern service management platforms are critical tools supporting continuous IT improvements, enabling the introduction...
Apr 19, 2022 - 1:00 p.m. EST
In this panel discussion, industry thought leaders will discuss the current state of the tech support employee experience. They’ll explore evolving customer and end user expectations, how and where...
Mar 22, 2022 - 1:00 p.m. EST
As the world moves towards a new sense of normalcy, service and support teams will need to keep pace with consumer’s digital...
Feb 15, 2022 - 2:30 p.m. EST
In this webinar, Jeff Rumburg will use benchmarks for four KPIs – first contact resolution rate, cost per contact, customer satisfaction, and service level – and a case study to illustrate how service and support leaders can establish realistic, transformative performance targets.
Jan 25, 2022 - 1:00 p.m. EST
Implementing role-based provisioning can help large organizations address common pain points and better secure private data, but implementation requires careful planning and takes time to get right. Join industry leader Phyllis Drucker to learn about the benefits you can realize from...