Getting IT Right: How Automation Impacts the ITSM Value Chain

with Andrew Graf , Chris Tozzi , Vawns Murphy
Tuesday, Jul 19, 2022

Time is the one thing we can’t make more of through hiring, investment, or process re-invention. We can only make the best use of the time we have each day. For tech support teams, that means removing friction and automating necessary but mundane and repetitive tasks. That frees up support staff to bring their talent, experience, and training to bear on high-impact, high-value work.

But done poorly, service delivery automation can create friction, frustrate tech staff, diminish outcomes, and damage your department’s reputation.

Done carefully, IT service automation improves support teams’ efficiency, in terms of both time and money; helps keep techs engaged and excited about doing work that improves colleagues’ and customers’ experience; and helps IT collaborate more with other departments to add recognizable value across the organization.

Join Tim McElgunn, Vawns Murphy,  Chris Tozzi, and Andrew Graff for an hour-long exploration of what you need to consider as you plan, execute, and continually adapt your service management automation strategy.

Register now!

About Our Speaker(s)

Andrew Graf
Chief Product Officer
Andrew is the Chief Product Strategist for TeamDynamix. His passion lies in helping organizations thrive in an ever-changing environment. As a co-founder of TeamDynamix, Andrew is well versed in the common issues facing IT leaders– as the need for increased IT Maturity rises, he is able to help map out a way forward.
Chris Tozzi
Senior Lecturer, IT and Society
Vawns Murphy
Senior ITSM Consultant

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