Is Your ITSM Ready for 2023?

with Stephen Mann , Phyllis Drucker , Ed Perez
Tuesday, Jan 24, 2023


As we enter the new year, it is the perfect time to assess your teams’ service management strategy and whether you are prepared to deliver on critical ITSM commitments.

Of course, while your teams work to meet those challenges, organizations need IT to deliver and support services at the scale and pace needed to support business goals - while also delivering a enabling an exceptional workplace experience for all employees.

Watch our HDI webinar with industry experts Phyllis Drucker and Stephen Mann, along with IFS assyst’s Ed Perez in an hour-long, in-depth discussion exploring how IT service management leaders must work with colleagues in every department to understand whether you are delivering on those commitments. Find out what you will need over the next 12 – 18 months to continue improving IT service management processes, technology and training to create sustainable competitive advantage across your business.

Register now!

About Our Speaker(s)

Principal Analyst and Content Director
Stephen Mann is Principal and Content Director at the ITSM-focused industry analyst firm He is also an independent IT and IT service management marketing content creator and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. Stephen previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, and IT asset management. Follow him on Twitter @stephenmann.
Senior Consultant
Phyllis Drucker is an ITIL® certified consultant and information leader at Linium. Phyllis has more than 20 years of experience in the disciplines and frameworks of IT service management, as both a practitioner and consultant. She has served the itSMF USA and HDI since 1997 in a variety of capacities including volunteer, speaker, board member, and operations director. Since 1997, Phyllis has helped to advance the profession of ITSM leaders and practitioners worldwide by providing her experience and insight on a wide variety of ITSM topics through presentations, whitepapers, and articles and now her book on the service request catalog, Online Service Management: Creating a Successful Service Request Catalogue (International Best Practice). Follow Phyllis on Twitter @msitsm.
Ed Perez
Senior Business Solution Consultant

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