2018 Analyst of the Year Award Winner

Optum, Inc.

Siobhan TateEnd User Technology Services is an impressive team. We are comprised of 1,193 employees across the globe serving our 250,000 employees 24 hours a day, 7 days per week. We service over 350,000 calls per month with a 70%+ first call resolution. EUTS employees have been recognized by 432 different departments with 7,578 Bravo awards so far this year!

But the most impressive and powerful number is ONE. The ONE employee, contractor, colleague or customer that we serve who relies on Optum Technology products and services to make the healthcare system better for everyone, and help people live healthier lives.

View the Optum, Inc. Case Study

Team Excellence Award Information

The prestigious Team Excellence Award recognizes technical support teams that have most enhanced the image of the profession by setting and achieving the highest standards of excellence in customer support.

The Team Excellence Award evaluates teams with regard to maturity, innovation and efforts made to provide a stellar customer experience, and how people, process, and technology together have improved service and overcome challenges presented to the organization. Applicants must demonstrate to what extent and how the organization focuses on employee and customer engagement and satisfaction, how the support center’s mission and/or vision aligns with those of the organization as a whole, and to what extent the team’s cohesiveness is articulated and demonstrated. The team must also illustrate how well processes are defined and executed, as well as how they align with industry good practices.

The finalists are honored at the HDI Annual Conference & Expo, where the winning teams will be announced during a general session.

Submissions must be received by October 31

Begin application process

Read award guidelines and criteria.

For more information on this award or the nomination process, contact Kerri Kramer at 719.955.8127 or your HDI local chapter.