This summer, HDI teamed up with Samanage to research the use of service management principles, practices, and tools across the entire organization, an expansion commonly known as enterprise service management (ESM). Enterprise service management is a tremendous opportunity for IT and the wider organization to survey and thrive. Download this free report to learn:

  • How many organizations are doing ESM and which areas of the business have adopted it
  • What business imperatives are driving the expansion of service management
  • Who’s driving the expansion and why
  • Where the tools of service management are being used outside IT
  • How service management has affected employee satisfaction and/or productivity

 Have you heard about Service Management World 2018? At this brand-new event, take a deep dive into enterprise service management, digital transformation, and solutions to ensure your organization is ready for the future. Join HDI and Samanage (booth #407) from October 15-17 in Orlando, FL!

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