Colorado Springs, Colo. – October 30, 2007 – HDI, ( the world's largest membership association for IT help desk and service management professionals and the premier certification body for the industry, today announced that two more IT support organizations have been recognized for their excellence. CDI IT Solutions Enterprise Help Desk and T-Systems Volkswagen of America Customer Support Center have both achieved the prestigious HDI® Support Center Certification. This is the second time that T-Systems Volkswagen of America has received this honor.

The HDI Support Center Certification program provides the only certification created specifically for support centers. The program conforms to existing international quality models, such as the European Foundation for Quality Management. HDI Support Center Certification acknowledges a support center’s commitment to excellence, efficiency and service quality based on an industry standard that is recognized worldwide.

The certification is based on the HDI Support Center Certification standard, developed by an international standards committee comprised of more than 25 expert practitioners from around the world. The standard is organized into eight categories representing five enablers and three results. Each category contains activities that define a support center’s maturity. It provides a framework for successful leadership, strategic planning, people management, resource and technology optimization and service delivery that is designed to produce optimum performance and satisfaction results.

Both CDI IT Solutions Enterprise Help Desk and T-Systems Volkswagen of America Customer Support Center successfully completed thorough independent site audits of their support centers by HDI-certified auditors to verify compliance with the HDI Support Center Certification standard.

“These support organizations excel in all of the core areas on which the HDI Support Center Certification program focuses – leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction and performance results,” stated Rick Joslin, executive director, certification and training, HDI. “They should all be very proud of this important accomplishment.”

For more information about the HDI Support Center Certification program, contact HDI at (800) 248-5667 or [email protected]; or visit

About HDI

HDI, a Think Service company, is the world’s largest IT service and support membership association and the industry’s premier training and certification body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.


Media Contact:

Allison Wroe
HDI, Director of Marketing
[email protected]