New Council Will Provide Resources and Support for Externally Focused Support Professionals

Colorado Springs, CO - Aug. 16, 2011 - HDI, the world's largest IT service and technical support association, announced today the formation of the HDI Customer Technical Support Advisory Council. This non-partisan, independent group of fifteen industry experts and experienced practitioners will use its combined knowledge and skills to develop additional resources for professionals who focus on providing technical support to "external" customers, the companies that sell products and services that require technical support.

The members of the advisory council, including support directors and executives from software development companies, dedicated support firms, and more, were chosen from invited applicants and will serve as a resource dedicated to assisting this specific community of support professionals. Drawing on the knowledge and experience of the members, the purpose of the advisory council is to provide objective guidance and additional clarity throughout the entire industry.

"There are over 120 years of collective experience between the members of the Advisory Council," said Craig Baxter, HDI's Global Brand Director, "and this new initiative will be a great resource for all customer technical support professionals, helping guide the support industry to greater heights and continued innovation."

The list of the appointed advisory council members was published on August 15 on the HDI website. For more information about the advisory council, its mission, and its members, visit

To even further develop this specific community, HDI is also launching a Customer Technical Support Forum. The HDI Customer Technical Support Forum is an elite group that allows senior-level technical support professionals from around the country to network, collaborate, and compare benchmark information with each other. The Forum's inaugural meeting will take place on October 24-27, 2011, in Oklahoma City, OK. For more information about the Customer Technical Support Forum, visit

About HDI
HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit ( or call +1 719.268.0174. HDI is part of UBM TechWeb.

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