Survey Provides Leading-Edge Research to the Desktop Support Industry

Colorado Springs, CO — January 4, 2012 — HDI, the world’s largest professional association and certification body for IT service and technical support professionals, today issued a call for participation in the 2012 HDI Desktop Support Practices & Salary Survey.

This annual comprehensive survey researches desktop support operations and gauges industry movement in metrics, technology, remote support, staffing, customer satisfaction, salaries, and more. The HDI Desktop Support Practices & Salary Survey results in the definitive report used by desktop support professionals worldwide to benchmark, share data with stakeholders, and drive everyday business decisions.

"The report that emerges from this survey will give today's support leaders a clear picture of the overall industry today, and where it's trending for the future," says Cinda Daly, HDI's director of business content. "This gives decision makers a larger context to draw from as they prioritize for the future."

"In this time of rapidly evolving technology and rising customer expectations, desktop support managers need a point of reference to help them understand current industry practices and trends," says Jenny Rains, HDI's senior research analyst. "All survey participants receive a copy of the resulting report. Therefore, the time they invest will yield meaningful data that will help their own companies assess their organizational maturity relative to the industry as a whole, shape new support initiatives, and move their organizations forward."

HDI launched this groundbreaking study in 2011, collecting and reporting on survey data from nearly 600 respondents, representing desktop support organizations around the world. Desktop support professionals can participate in the second annual survey online). The deadline for participation is January 20, 2012, and all participants will receive a complimentary copy of the 2012 HDI Desktop Support Center Practices & Salary Report.

Media and analysts may request a copy of the report from Melanie Adamich at 719.785.5391 or [email protected].

About HDI
HDI is the leading professional association and certification body for technical service and support professionals. Facilitating collaboration and networking, HDI hosts industry conferences and events, produces comprehensive publications and research, and connects solution providers with practitioners, while certifying and training thousands of professionals each year.

HDI serves a community of over 110,000 members, followers, customers, solution providers, and contributors throughout the service industry, supporting sixty local chapters across North America. Guided by an international panel of industry experts and practitioners, HDI is the community’s premiere resource for best practices and emerging trends. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174. HDI is part of UBM TechWeb.

About UBM TechWeb
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