Welcome to the HDI Press Room. This page contains press releases, product announcements, event updates, and industry news.

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Press Releases

Robust Conference Program Offers Essential Information for the Support and Service Management Industry

Colorado Springs, CO - September 14, 2023


HDI’s Service Management World Unveils 2023 Conference Program

Colorado Springs, CO - August 8, 2023


HDI Announces Winners of the 2023 HDI Awards

Colorado Springs, CO - May 4, 2023


SupportWorld Live’s Expo Hall to Showcase the Most Innovative Products and Services in the Technical Support and Service Management Industry

Colorado Springs, CO - April 20, 2023


HDI’s SupportWorld Live 2023 Offers Five Inspiring Keynote Presentations that Encourage Organizational Excellence, Leadership and a Productive Culture

Colorado Springs, CO - March 8, 2023


SupportWorld Live 2023, Presented by HDI, Educates the Technical Support and Service Management Industry

Colorado Springs, CO - February 1, 2023


Service Management World, Presented by HDI, Delivered the Service Management Community Actionable Insights to Manage Changing Customer and Business Expectations

Colorado Springs, CO - November 17, 2022


Service Management World 2022 Expo Hall to Display the Most Innovative Products and Services in the Service Management Industry

Colorado Springs, CO - October 31, 2022


HDI’s Service Management World 2022 Announces Inspiring Keynote Presentations Targeted to Service Management Leaders

Colorado Springs, CO - September 21, 2022


HDI’s Service Management World Unveils 2022 Conference Program, Brings Service Management Leaders from Around the World to Meet, Learn and Engage

Colorado Springs, CO - August 11, 2022


Unisys Digital Workplace Solutions Awarded HDI's IT Support Center Certification

Colorado Springs, CO - June 2, 2022


SupportWorld Live 2022 Expo Hall to Display Innovative Products and Services in the Technical Support and Service Management Industry

Colorado Springs, CO - May 10, 2022


SupportWorld Live 2022, Presented by HDI, Announces Blue Man Group Artistic Director, Randall Jaynes, Will Keynote Event

Colorado Springs, CO - April 7, 2022


HDI to Unite the Technical Support and Service Management Industry at SupportWorld Live 2022, Unveils Conference Program

Colorado Springs, CO - February 3, 2022


Support World Live’s Expo Hall to Display the Hottest Products and Services in the Technical Support and Service Management Industry Next Month in Orlando

Colorado Springs, CO - October 28, 2021


HDI’s SupportWorld Live 2021 Reunites the Technical Support and Service Management Industry in November in Orlando

Colorado Springs, CO - October 2, 2021


HDI Unveils the Strategic Case Studies to be Presented at SupportWorld Live 2021

Colorado Springs, CO - June 29, 2021


HDI’s Service Management World: A Digital Experience Unveils its Content-Rich Conference Program for Service Management Leaders

Colorado Springs, CO - June 2, 2021


HDI Announces Executive Education Program Aimed at IT Service and Support Leaders

Colorado Springs, CO - February 11, 2020


HDI Announces Strategic Case Studies at SupportWorld Live 2020

Colorado Springs, CO - January 29, 2020


HDI Announces Most-Read Technical Support and Service Management Topics of 2019

Colorado Springs, CO - December 18, 2019


HDI Announces Keynote Lineup for SupportWorld Live 2020

Colorado Springs, CO - November 26, 2019


HDI Honors Service and Support Teams with 2019 Service Management Awards

Colorado Springs, CO - November 12, 2019


Software Solutions, New Version Releases and Product Launches Fill Expo Hall at Service Management World

Colorado Springs, CO - November 4, 2019


Tech Executives Share Practical Advice and Lessons Learned at Upcoming Service Management World

Colorado Springs, CO - October 22, 2019


Service Management World Announces 2019 Program Featuring First American Track, Educational Trainings, and More

Colorado Springs, CO - September 10, 2019


Service Management World 2019 Announces Keynote Lineup Featuring Experts in Workforce Trends, IT, Innovation & More

Colorado Springs, CO - June 11, 2019


HDI Unveils Brand Relaunch and Expands Capabilities Across Technical Support and Service Management in Support of its Community

Colorado Springs, CO - April 23, 2019


HDI Honors Top Service and Support Professionals and Teams with 2019 Industry Awards

Colorado Springs, CO - April 12, 2019


More than 40 Exhibitors Announce New Products, Services, Demonstrations & More at HDI2019 Conference & Expo

Colorado Springs, CO - April 2, 2019


The Evolution of an Industry: HDI Conference & Expo Focuses on the Growth of the Service & Support Space with Unique Program Enhancements

Colorado Springs, CO — January 29, 2019


HDI Conference & Expo Announces 2019 Keynote Lineup Featuring Former Hip Hop Artist and Motivational Speaker Vanilla Ice

Colorado Springs, CO — October 23, 2018


Service Management World Announces 2018 Program Featuring Sessions from Target, Chick-fil-A, Time Warner & More

Colorado Springs, CO — July 25, 2018


Target Executive Tom Kadlec Among Others to Headline Inaugural Service Management World Keynote Lineup

Colorado Springs, CO — May 22, 2018

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HDI Honors Top Service and Support Professionals and Teams with 2018 Industry Awards

Colorado Springs, CO — April 12, 2018

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More than 35 Exhibitors Announce New Products, Services, Demonstrations & More at HDI 2018 Conference and Expo

Colorado Springs, CO — April 3, 2018

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HDI Launches New Trainings Offering Based on Recent Data That Shows More Than 90% of the Service and Support Industry May Lack Strategic Use of Metrics

Colorado Springs, CO — February 14, 2018

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HDI 2018 Offers Most Interactive Program to Date with Sessions from Microsoft, Coca-Cola, Southwest Airlines & More

Colorado Springs, CO — January 17, 2018

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HDI 2018 Conference & Expo Announces Dynamic Keynote Lineup Featuring Football Legend Herschel Walker

Colorado Springs, CO — November 14, 2017

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HDI Honors Top Service Management Teams with Prestigious Industry Awards

Colorado Springs, CO — November 2, 2017

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HDI Announces Service Management World, a New Conference for Service Management Professionals

Colorado Springs, CO — October 26, 2017

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Exhibitors Announce New Products and Services to be Showcased at FUSION 17, the IT Service Management Industry's Most Comprehensive Event

Colorado Springs, CO — October 19, 2017

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FUSION 17 Offers More than 100 Learning Sessions Focused on Key Service Management Trends

Colorado Springs, CO — September 26, 2017

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FUSION 17 Offers Interactive Training Before the Main Event with 12 Pre-Conference Workshops

Colorado Springs, CO — September 13, 2017

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Nominations Now Open For the 2018 HDI Industry Awards

Colorado Springs, CO — September 7, 2017

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FUSION 17 to Provide the Highest Value Experience to ITSM Professionals

Colorado Springs, CO — August 23, 2017

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FUSION 17 Hosts More Than 100 Breakout Sessions Led by Top IT Service Management Professionals

Colorado Springs, CO — August 8, 2017

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FUSION 17 Hosts More Than 100 Breakout Sessions Led by Top IT Service Management Professionals

Colorado Springs, CO — July 25, 2017

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HDI 2018 Opens Call for Speakers: Proposals Due July 31, 2017

Colorado Springs, CO — July 12, 2017

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itSMF USA and HDI Announce Full Schedule of Events for FUSION 17 IT Service Management Conference in Orlando

Colorado Springs, CO — June 20, 2017

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HDI and Atlassian Examine the State of IT, Emphasizing Process Maturity, Business Alignment, and Digital Transformation

Colorado Springs, CO — June 13, 2017

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itSMF and HDI to Introduce Four New Keynote Speakers for FUSION 17 in Orlando

Colorado Springs, CO — May 31, 2017

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19 Finalists Selected for the 2017 HDI Technical Support Industry Awards

Colorado Springs, CO — May 11, 2017

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HDI Honors Top Technical Support Professionals and Teams with Industry Awards

Colorado Springs, CO — April 19, 2017

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HDI 2017 Hosts More Than 100 Breakout Sessions and Four Keynote Presentations Led by Top Technical Support Professionals

Colorado Springs, CO — April 5, 2017

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Canon, Fujitsu Limited, and SunGard Earn HDI Support Center Re-Certification Through Commitment to Excellent Service

Colorado Springs, CO — March 29, 2017

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HDI 2017 to Feature Technical Support Industry Titans in Program Committee Leading Eight New Learning Tracks

Colorado Springs, CO — March 14, 2017

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New eBook Authored by HDI 2017 Speakers Offers Solutions to Today's Top Technical Support Challenges

Colorado Springs, CO — February 14, 2017

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HDI Unveils Top 25 Thought Leaders in Technical Support and Service Management

Colorado Springs, CO — February 1, 2017

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HDI and Campus Consortium Partner To Improve IT Service and Support in Education

Colorado Springs, CO — February 1, 2017

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FUSION 17 Opens Call for Speakers: Proposals Due February 28, 2017

Colorado Springs, CO — January 19, 2017

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HDI Releases New Practices & Salary Report For Technical Support Professionals

Colorado Springs, CO — January 12, 2017

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HDI 2017 Program to Feature Presentations from Microsoft, Coca-Cola, Union Pacific Railroad, Boston University, MetricNet & More

Colorado Springs, CO — December 19, 2016

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HDI Unveils New Chapter's First Strategy Aimed Towards the Sustainability and Empowerment of the Technical Support Industry

Colorado Springs, CO — November 8, 2016

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HDI Delivers Two Industry Awards Honoring Top Service Management Organizations

Colorado Springs, CO — November 3, 2016

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More than 25 FUSION 16 Exhibitors Announce New Products & Services Anticipated to Refine the IT Service Management Landscape

Colorado Springs, CO — October 24, 2016

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Six Finalists Selected for the 2016 HDI Service Management Awards

Colorado Springs, CO — October 19, 2016

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FUSION 16 Will Host Five Keynote Presentations and More than 100 Breakout Sessions Led by Top IT Service Management Professionals

Colorado Springs, CO — October 6, 2016

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Twitter Co-Founder, Biz Stone, to Headline 2017 HDI Conference & Expo

Colorado Springs, CO — September 21, 2016

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itSMF USA and HDI Announce Full Schedule of Events for FUSION 16 IT Service Management Conference in Las Vegas

Colorado Springs, CO — AUGUST 16, 2016

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FUSION 16 Will Introduce Five New Keynote Speakers for November Event in Las Vegas

Colorado Springs, CO — June 21, 2016

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HDI and AXELOS Release Co-Branded White Paper on the Synergies of ITIL and the HDI Support Center Standard

Colorado Springs, CO — May 16, 2016

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HDI HDI Delivers 12 Industry Awards Honoring Top Technical Support Professionals and Teams

Colorado Springs, CO — April 14, 2016

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More than 30 HDI Exhibitors Make Announcements for 2016 Conference & Expo Next Week

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Nearly Twenty Finalists Selected for 2016 HDI Industry Awards

Colorado Springs, CO — March 22, 2016

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HDI Launches Interactive Community Website for Members

Colorado Springs, CO — February 22, 2016

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HDI Launches New Membership Model

Colorado Springs, CO — February 8, 2016

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Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — February 1, 2016

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FUSION 16 Opens Call for Speakers: Proposals Due March 7, 2016

Colorado Springs, CO — January 20, 2016

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HDI Announces Ten-Week Sweepstakes Leading Up To Annual Conference & Expo with $5,000 in Total Prizes

Colorado Springs, CO — January 12, 2016

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Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — December 14, 2015

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Industry-Leading Technical Support Event, HDI Conference & Expo, Kicks Off April 12th in Orlando

Colorado Springs, CO — November 30, 2015

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HDI Honors Top Technical Service and Support Teams With Prestigious Awards

Colorado Springs, CO — November 16, 2015

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HDI Releases New Support Center Practices & Salary Report

Colorado Springs, CO — November 5, 2015

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28 FUSION 15 Exhibitors & Sponsors Announce Robust Lineup of New Products and Services for Next Week's Event

Colorado Springs, CO — October 26, 2015

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HDI and itSMF USA to Feature Nine Engaging Learning Tracks at FUSION 15 Conference in New Orleans

Colorado Springs, CO — October 6, 2015

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Six Finalists Selected for 2015 HDI Service Management Awards

Colorado Springs, CO — September 30, 2015

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HDI and itSMF USA Gear up for Annual FUSION Conference with Speakers from The National Geographic Channel, The Innovation Resource, and More

Colorado Springs, CO — September 21, 2015

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HDI Releases 2015 Desktop Support Practices & Salary Report in Anticipation of FUSION 15

Colorado Springs, CO — September 9, 2015

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HDI Releases New Versions of Certification Standards for Technical Support Professionals

Colorado Springs, CO — July 28, 2015

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New DevOps FUSION Summit Will Debut This November in New Orleans

Colorado Springs, CO — June 1, 2015

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"HDI 2015 - A Digital Experience" Transforms the Technical Support Industry's Largest Conference and Expo into a Comprehensive Virtual Event

Colorado Springs, CO — April 28, 2015

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HDI Announces New President and Chief Operating Officer, Peggy Libbey
COLORADO SPRINGS, Colo., Aug. 9 -- HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, has appointed long-time HDI executive Peggy Libbey to the position of president and chief operating officer. HDI founder Ron Muns will...
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HDI Launches DVD Series on ITIL Processes
COLORADO SPRINGS, Colo. – June 27, 2005 - HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, today announced it has launched a new DVD series entitled, “ITIL and the Service Desk,” taught by ITIL expert Malcolm Fry. ...
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HDI Establishes Two New Awards to Recognize Service Management Excellence

Colorado Springs, CO — May 14, 2014 — HDI, the worldwide professional association and certification body for the technical service and support industry, today announced the creation of two new industry awards that honor support organizations that have excelled in service management. The...

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