Welcome to the HDI Press Room. This page contains press releases, product announcements, event updates, and industry news.
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Press Releases
HDI’s SupportWorld Live 2023 Offers Five Inspiring Keynote Presentations that Encourage Organizational Excellence, Leadership and a Productive Culture
Colorado Springs, CO - March 8, 2023
SupportWorld Live 2023, Presented by HDI, Educates the Technical Support and Service Management Industry
Colorado Springs, CO - February 1, 2023
Service Management World, Presented by HDI, Delivered the Service Management Community Actionable Insights to Manage Changing Customer and Business Expectations
Colorado Springs, CO - November 17, 2022
Service Management World 2022 Expo Hall to Display the Most Innovative Products and Services in the Service Management Industry
Colorado Springs, CO - October 31, 2022
HDI’s Service Management World 2022 Announces Inspiring Keynote Presentations Targeted to Service Management Leaders
Colorado Springs, CO - September 21, 2022
HDI’s Service Management World Unveils 2022 Conference Program, Brings Service Management Leaders from Around the World to Meet, Learn and Engage
Colorado Springs, CO - August 11, 2022
Unisys Digital Workplace Solutions Awarded HDI's IT Support Center Certification
Colorado Springs, CO - June 2, 2022
SupportWorld Live 2022 Expo Hall to Display Innovative Products and Services in the Technical Support and Service Management Industry
Colorado Springs, CO - May 10, 2022
SupportWorld Live 2022, Presented by HDI, Announces Blue Man Group Artistic Director, Randall Jaynes, Will Keynote Event
Colorado Springs, CO - April 7, 2022
HDI to Unite the Technical Support and Service Management Industry at SupportWorld Live 2022, Unveils Conference Program
Colorado Springs, CO - February 3, 2022
Support World Live’s Expo Hall to Display the Hottest Products and Services in the Technical Support and Service Management Industry Next Month in Orlando
Colorado Springs, CO - October 28, 2021
HDI’s SupportWorld Live 2021 Reunites the Technical Support and Service Management Industry in November in Orlando
Colorado Springs, CO - October 2, 2021
HDI Unveils the Strategic Case Studies to be Presented at SupportWorld Live 2021
Colorado Springs, CO - June 29, 2021
HDI’s Service Management World: A Digital Experience Unveils its Content-Rich Conference Program for Service Management Leaders
Colorado Springs, CO - June 2, 2021
HDI Announces Executive Education Program Aimed at IT Service and Support Leaders
Colorado Springs, CO - February 11, 2020
HDI Announces Strategic Case Studies at SupportWorld Live 2020
Colorado Springs, CO - January 29, 2020
HDI Announces Most-Read Technical Support and Service Management Topics of 2019
Colorado Springs, CO - December 18, 2019
HDI Announces Keynote Lineup for SupportWorld Live 2020
Colorado Springs, CO - November 26, 2019
HDI Honors Service and Support Teams with 2019 Service Management Awards
Colorado Springs, CO - November 12, 2019
Software Solutions, New Version Releases and Product Launches Fill Expo Hall at Service Management World
Colorado Springs, CO - November 4, 2019
Tech Executives Share Practical Advice and Lessons Learned at Upcoming Service Management World
Colorado Springs, CO - October 22, 2019
Service Management World Announces 2019 Program Featuring First American Track, Educational Trainings, and More
Colorado Springs, CO - September 10, 2019
Service Management World 2019 Announces Keynote Lineup Featuring Experts in Workforce Trends, IT, Innovation & More
Colorado Springs, CO - June 11, 2019
HDI Unveils Brand Relaunch and Expands Capabilities Across Technical Support and Service Management in Support of its Community
Colorado Springs, CO - April 23, 2019
HDI Honors Top Service and Support Professionals and Teams with 2019 Industry Awards
Colorado Springs, CO - April 12, 2019
More than 40 Exhibitors Announce New Products, Services, Demonstrations & More at HDI2019 Conference & Expo
Colorado Springs, CO - April 2, 2019
The Evolution of an Industry: HDI Conference & Expo Focuses on the Growth of the Service & Support Space with Unique Program Enhancements
Colorado Springs, CO — January 29, 2019
HDI Conference & Expo Announces 2019 Keynote Lineup Featuring Former Hip Hop Artist and Motivational Speaker Vanilla Ice
Colorado Springs, CO — October 23, 2018
Service Management World Announces 2018 Program Featuring Sessions from Target, Chick-fil-A, Time Warner & More
Colorado Springs, CO — July 25, 2018
Target Executive Tom Kadlec Among Others to Headline Inaugural Service Management World Keynote Lineup Colorado Springs, CO — May 22, 2018
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HDI Honors Top Service and Support Professionals and Teams with 2018 Industry Awards Colorado Springs, CO — April 12, 2018
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More than 35 Exhibitors Announce New Products, Services, Demonstrations & More at HDI 2018 Conference and Expo Colorado Springs, CO — April 3, 2018
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HDI Launches New Trainings Offering Based on Recent Data That Shows More Than 90% of the Service and Support Industry May Lack Strategic Use of Metrics Colorado Springs, CO — February 14, 2018
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HDI 2018 Offers Most Interactive Program to Date with Sessions from Microsoft, Coca-Cola, Southwest Airlines & More Colorado Springs, CO — January 17, 2018
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HDI 2018 Conference & Expo Announces Dynamic Keynote Lineup Featuring Football Legend Herschel Walker Colorado Springs, CO — November 14, 2017
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HDI Honors Top Service Management Teams with Prestigious Industry Awards Colorado Springs, CO — November 2, 2017
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HDI Announces Service Management World, a New Conference for Service Management Professionals Colorado Springs, CO — October 26, 2017
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Exhibitors Announce New Products and Services to be Showcased at FUSION 17, the IT Service Management Industry's Most Comprehensive Event Colorado Springs, CO — October 19, 2017
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FUSION 17 Offers More than 100 Learning Sessions Focused on Key Service Management Trends Colorado Springs, CO — September 26, 2017
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FUSION 17 Offers Interactive Training Before the Main Event with 12 Pre-Conference Workshops Colorado Springs, CO — September 13, 2017
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Nominations Now Open For the 2018 HDI Industry Awards Colorado Springs, CO — September 7, 2017
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FUSION 17 to Provide the Highest Value Experience to ITSM Professionals Colorado Springs, CO — August 23, 2017
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FUSION 17 Hosts More Than 100 Breakout Sessions Led by Top IT Service Management Professionals Colorado Springs, CO — August 8, 2017
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FUSION 17 Hosts More Than 100 Breakout Sessions Led by Top IT Service Management Professionals Colorado Springs, CO — July 25, 2017
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HDI 2018 Opens Call for Speakers: Proposals Due July 31, 2017 Colorado Springs, CO — July 12, 2017
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itSMF USA and HDI Announce Full Schedule of Events for FUSION 17 IT Service Management Conference in Orlando Colorado Springs, CO — June 20, 2017
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HDI and Atlassian Examine the State of IT, Emphasizing Process Maturity, Business Alignment, and Digital Transformation Colorado Springs, CO — June 13, 2017
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itSMF and HDI to Introduce Four New Keynote Speakers for FUSION 17 in Orlando Colorado Springs, CO — May 31, 2017
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19 Finalists Selected for the 2017 HDI Technical Support Industry Awards Colorado Springs, CO — May 11, 2017
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HDI Honors Top Technical Support Professionals and Teams with Industry Awards Colorado Springs, CO — April 19, 2017
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HDI 2017 Hosts More Than 100 Breakout Sessions and Four Keynote Presentations Led by Top Technical Support Professionals Colorado Springs, CO — April 5, 2017
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Canon, Fujitsu Limited, and SunGard Earn HDI Support Center Re-Certification Through Commitment to Excellent Service Colorado Springs, CO — March 29, 2017
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HDI 2017 to Feature Technical Support Industry Titans in Program Committee Leading Eight New Learning Tracks Colorado Springs, CO — March 14, 2017
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New eBook Authored by HDI 2017 Speakers Offers Solutions to Today's Top Technical Support Challenges Colorado Springs, CO — February 14, 2017
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HDI Unveils Top 25 Thought Leaders in Technical Support and Service Management Colorado Springs, CO — February 1, 2017
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HDI and Campus Consortium Partner To Improve IT Service and Support in Education Colorado Springs, CO — February 1, 2017
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FUSION 17 Opens Call for Speakers: Proposals Due February 28, 2017 Colorado Springs, CO — January 19, 2017
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HDI Releases New Practices & Salary Report For Technical Support Professionals Colorado Springs, CO — January 12, 2017
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HDI 2017 Program to Feature Presentations from Microsoft, Coca-Cola, Union Pacific Railroad, Boston University, MetricNet & More Colorado Springs, CO — December 19, 2016
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HDI Unveils New Chapter's First Strategy Aimed Towards the Sustainability and Empowerment of the Technical Support Industry Colorado Springs, CO — November 8, 2016
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HDI Delivers Two Industry Awards Honoring Top Service Management Organizations Colorado Springs, CO — November 3, 2016
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More than 25 FUSION 16 Exhibitors Announce New Products & Services Anticipated to Refine the IT Service Management Landscape Colorado Springs, CO — October 24, 2016
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Six Finalists Selected for the 2016 HDI Service Management Awards Colorado Springs, CO — October 19, 2016
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FUSION 16 Will Host Five Keynote Presentations and More than 100 Breakout Sessions Led by Top IT Service Management Professionals Colorado Springs, CO — October 6, 2016
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Twitter Co-Founder, Biz Stone, to Headline 2017 HDI Conference & Expo Colorado Springs, CO — September 21, 2016
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itSMF USA and HDI Announce Full Schedule of Events for FUSION 16 IT Service Management Conference in Las Vegas Colorado Springs, CO — AUGUST 16, 2016
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FUSION 16 Will Introduce Five New Keynote Speakers for November Event in Las Vegas Colorado Springs, CO — June 21, 2016
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HDI and AXELOS Release Co-Branded White Paper on the Synergies of ITIL and the HDI Support Center Standard Colorado Springs, CO — May 16, 2016
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HDI HDI Delivers 12 Industry Awards Honoring Top Technical Support Professionals and Teams Colorado Springs, CO — April 14, 2016
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More than 30 HDI Exhibitors Make Announcements for 2016 Conference & Expo Next Week Read press release...
Nearly Twenty Finalists Selected for 2016 HDI Industry Awards Colorado Springs, CO — March 22, 2016
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HDI Launches Interactive Community Website for Members Colorado Springs, CO — February 22, 2016
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HDI Launches New Membership Model Colorado Springs, CO — February 8, 2016
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Recipients of the HDI Support Center Certification Announced Colorado Springs, CO — February 1, 2016
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FUSION 16 Opens Call for Speakers: Proposals Due March 7, 2016 Colorado Springs, CO — January 20, 2016
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HDI Announces Ten-Week Sweepstakes Leading Up To Annual Conference & Expo with $5,000 in Total Prizes Colorado Springs, CO — January 12, 2016
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Recipients of the HDI Support Center Certification Announced Colorado Springs, CO — December 14, 2015
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Industry-Leading Technical Support Event, HDI Conference & Expo, Kicks Off April 12th in Orlando Colorado Springs, CO — November 30, 2015
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HDI Honors Top Technical Service and Support Teams With Prestigious Awards Colorado Springs, CO — November 16, 2015
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HDI Releases New Support Center Practices & Salary Report Colorado Springs, CO — November 5, 2015
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28 FUSION 15 Exhibitors & Sponsors Announce Robust Lineup of New Products and Services for Next Week's Event Colorado Springs, CO — October 26, 2015
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HDI and itSMF USA to Feature Nine Engaging Learning Tracks at FUSION 15 Conference in New Orleans Colorado Springs, CO — October 6, 2015
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Six Finalists Selected for 2015 HDI Service Management Awards Colorado Springs, CO — September 30, 2015
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HDI and itSMF USA Gear up for Annual FUSION Conference with Speakers from The National Geographic Channel, The Innovation Resource, and More Colorado Springs, CO — September 21, 2015
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HDI Releases 2015 Desktop Support Practices & Salary Report in Anticipation of FUSION 15 Colorado Springs, CO — September 9, 2015
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HDI Releases New Versions of Certification Standards for Technical Support Professionals Colorado Springs, CO — July 28, 2015
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New DevOps FUSION Summit Will Debut This November in New Orleans Colorado Springs, CO — June 1, 2015
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"HDI 2015 - A Digital Experience" Transforms the Technical Support Industry's Largest Conference and Expo into a Comprehensive Virtual Event Colorado Springs, CO — April 28, 2015
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