Spending time observing, empathizing, and experiencing customer problems is foundational.
Tag(s): supportworld, coronavirus, customer experience, customer service
March 30, 2020
Stress in the workplace is prevalent, powerful, and only getting worse. Learning how to deal with it means taking control of your quality of life.
Tag(s): supportworld, workforce enablement, people, coronavirus
March 25, 2020
A primer for how to assemble the team that will guide your business through disasters.
Tag(s): supportworld, service management, business continuity, business continuity planning, disaster recovery, coronavirus
March 24, 2020
It’s time for us to raise the bar for customer experience in IT service and support. Here are the new rules for ITSM in 2020.
Tag(s): supportworld, customer experience, technology, ITSM, service management, coronavirus
March 19, 2020
Use these tips to prepare for a situation where your employees might have to work remotely on short notice.
Tag(s): supportworld, workforce enablement, disaster recovery, business continuity planning, business continuity, coronavirus
March 17, 2020
Empowered analysts are enabled to do their jobs well and keep customers happy.
Tag(s): supportworld, workforce enablement, customer experience, customer satisfaction, employee engagement, coronavirus
March 5, 2020
The status quo can no longer be accepted. People need to work up, down, and across the organization to drive change.
Tag(s): supportworld, workforce enablement, customer experience, collaboration, coronavirus
March 4, 2020
A Business Continuity Plan can be invaluable in the case of minor incidents and a huge benefit in the unfortunate event the full BCP has to be activated.
Tag(s): supportworld, service management, disaster recovery, business continuity, business continuity planning, coronavirus
October 2, 2019
Service management and support professionals love solving problems, finding causes, fixing things, sharing knowledge, and helping others succeed.
Tag(s): supportworld, service management, customer service, customer experience, coronavirus
May 22, 2018
With hurricanes ravaging Texas and Florida, and wildfires raging in the west, we wanted to share some insights into disaster recovery so that you can be as well prepared as possible if and when a disaster finds you.
Tag(s): business continuity, disaster recovery, support operations, technical support, supportworld, coronavirus
September 14, 2017