COLORADO SPRINGS, Colo. — April 2, 2007 – Steve Goodall, president of J.D. Power & Associates, will present the opening keynote address at the HDI Annual Conference & Expo (, which will be held at Mandalay Bay in Las Vegas, Nev. April 30 – May 3, 2007.

Produced by HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, the HDI Annual Conference & Expo is the world's largest and most respected industry event for IT help desk and service and support professionals dedicated to achieving greater productivity by establishing and maintaining best practices.

In addition to Goodall’s presentation, “Customer Satisfaction: The Road to ROI,” HDI founder and CEO Ron Muns will deliver the “State of the IT Service and Customer Support Industry” address. Three other inspirational keynote presentations will also be featured. Christine Comaford-Lynch, founder and CEO of Mighty Ventures will speak about how to find and foster your inner entrepreneur. Mt. Everest Climber and Summiteer Alan Hobson will present “The Triumph of Tenacity,” and Mark Scharenbroich will wrap up the program on May 3rd with a presentation titled “Fueling Performance with Passion.”

The comprehensive HDI 2007 conference program will enable service and support organizations to maximize performance and productivity, become more strategic and integrate more effectively with the business overall. Six conference tracks include:
  • The Strategic Focus — For senior executives
  • Issues & Answers: IT Technical Support
  • Issues & Answers: External Customer Support
  • The Human Factors — Exploring the ongoing realities of building, keeping and evaluating strong relationships throughout the enterprise and with your customers.
  • Essentials for New Support Managers
  • Technology in Action For more information about the HDI Annual Conference & Expo, visit For media and analyst registration, contact Tiffany Keller at 719-785-5350 or [email protected].

    About HDI

    HDI is the world's largest IT service and support membership association and the industry's premier training and certification body. Guided by an international panel of industry experts, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event -- the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training and certification in multiple languages and countries. For more information, visit or call +1 719.268.0174.


    Media Contact:

    Tiffany Keller
    [email protected]