Sign in for access to more!
Create a free account
Who We Are
Strategic Advisory Board
We Are Hiring
Service Management World
Certification & Training
Full Course Catalog
Analyst and Frontline
Full Course Calendar
HDI Team Certified Awards
Certified Instructor Program
Student & Instructor Resources
Learning Center Login
Meet Our Instructors
Consulting & Services
Service Management Consulting
Support Center Certification
Best Practices Assessment
HDI Customer Satisfaction Index Service
Join the Community
HDI 2008 to be Held March 9-12, 2008 at the Gaylord Texan Resort in Dallas Tex.
Colorado Springs, Colo. – June 12, 2007 –
HDI, (http://www.thinkhdi.com) the world's largest membership association for help desk and IT service and support professionals and the premier certification body for the industry, today announced that it has issued a call for proposals for sessions for its 19th annual conference (http://www.thinkhdi.com/hdi2008). HDI 2008 will be held March 9 – March 12 in Dallas, Tex.
The HDI Annual Conference & Expo is the world's largest and most respected industry event for help desk and service and support professionals dedicated to achieving greater productivity by establishing and maintaining best practices. HDI 2007 attracted more than 3,000 service and support professionals from around the globe.
The comprehensive HDI 2008 conference program will enable service and support organizations to maximize performance and productivity, become more strategic and integrate more effectively with the business overall. Six conference tracks will include:
The Strategic Focus — For senior executives
Issues & Answers: IT Technical Support
Issues & Answers: External Customer Support
The Human Factors — Exploring the ongoing realities of building, keeping and evaluating strong relationships throughout the enterprise and with your customers.
Essentials for New Support Managers
Technology in Action
HDI seeks proposals from active customer service and technical support managers, supervisors, executives and other senior-level help desk and IT service and support practitioners. The conference organizers seek session proposals that exhibit excellent content, specific how-to's and case studies from practitioners that exhibit best practices. Strong platform and presentation skills are essential.
“HDI takes the pulse of the market, theorizes about what trends are on the horizon, and seeks to match those trends and topics with sessions that will be beneficial to our attendees,” commented Fiona Henderson, executive director, conferences and events, HDI.
Session proposals should be submitted by completing the online proposal form at www.thinkhdi.com/HDI2008. The deadline for proposals is August 1, 2007.
HDI, a Think Service, Inc. company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit http://www.thinkhdi.com or call +1 719.268.0174. (Think Service, Inc. and HDI are not affiliated with Customers International Limited or HDI Europe.)