Sign in for access to more!
Create a free account
Who We Are
Strategic Advisory Board
Service Management World
Certification & Training
Full Course Catalog
Analyst and Frontline
Download Training Catalog
HDI Team Certified Awards
Certified Instructor Program
Student & Instructor Resources
Learning Center Login
Consulting & Services
Service Management Consulting
Support Center Certification
Best Practices Assessment
Customer Satisfaction Index
Join the Community
Colorado Springs, Colo. – June 13, 2007 –
HDI® (http://www.thinkhdi.com), the world's largest membership association for help desk, IT service and support professionals and the premier certification body for the industry, today announced that it awarded Progress Energy, Inc. (PGN) (
) the 2007 HDI Team Excellence Award for Internal Service (
). The announcement was made at the 2007 HDI Conference & Expo, which was held recently in Las Vegas, Nev.
HDI’s prestigious Team Excellence Award honors the IT support team that has most enhanced the image of the service and support profession by setting and achieving the highest standards of excellence in IT service and support. The HDI Team Excellence Award is the “gold medal” of the IT support profession. The selection of the HDI Team Excellence Award winner is based on specific criteria that evaluate the applicants’ ability to demonstrate excellence in three categories: people, process and technology.
Progress Energy is focused on achieving five key results that matter for the company’s long-term success: excellence in business operations, loyal and satisfied customers, good value to investors, motivated and productive employees and exemplary corporate citizenship. This award is external recognition that Progress Energy’s Technology Service Desk is striving for and leading the way in providing results that matter to employees, shareholders and customers every day.
Ron Muns, founder and CEO of HDI, commented, “This award is a tribute to the standards of excellence that Progress Energy maintains in its day-to-day operations to provide quality IT service and support to its internal clients. Progress Energy is an exemplary organization.”
“At Progress Energy we are always focused on excellence in business operations. This award is an external recognition that our Technology Service Desk is striving for and leading the way in providing results that matter to our company and customers every day,” said Dede Ramoneda, vice president and chief information officer for Progress Energy.
About Progress Energy, Inc. (PGN)
Progress Energy, headquartered in Raleigh, N.C., is a Fortune 250 diversified energy company with more than 23,000 megawatts of generation capacity and $10 billion in annual revenues. The company's holdings include two electric utilities serving approximately 3.1 million customers in South Carolina, North Carolina and Florida. Progress Energy's non-regulated operations include energy marketing. Progress Energy is the 2006 recipient of the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence. The company also is the first utility to receive the prestigious J.D. Power and Associates Founder's Award for dedication, commitment and sustained improvement in customer service. For more information about Progress Energy, visit the company's Web site at http://www.progress-energy.com/.
HDI is the world's largest IT service and support membership association and the industry's premier training and certification body. Guided by an international panel of industry experts, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event -- the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training and certification in multiple languages and countries. For more information, visit http://www.thinkhdi.com or call +1 719.268.0174.
For Progress Energy Corporation:
24-hour media line: 919-546-6189 / 877-641-6397