Colorado Springs, Colo. – June 25, 2007 - HDI® (, the world's largest membership association for help desk, IT service and support professionals and the premier certification body today issued a call for participation in the 2007 HDI Practices and Salary Survey (

HDI's annual Practices Survey is the definitive resource for trending and statistical information for help desk and support center managers, as well as for the vendors who serve the support community. HDI's annual Salary Survey takes an in-depth look at the compensation of support personnel. The survey’s findings allow help desk managers and IT service and support professionals to benchmark their centers’ performance metrics, processes and organizational maturity in relationship to the industry as a whole. In 2006, HDI collected and reported on survey data from 1,141 respondents. HDI’s report archives date back to 1998.

“We invite the industry to help us create this important tool for the IT service and support industry,” said Rich Hand, executive director, membership, HDI. “The study is a beneficial resource for help desk and IT service and support center managers and leaders.”

The survey questionnaire is available at The deadline for participation is August 17, 2007. All participants will receive a copy of the 2007 HDI Practices and Salary Survey report.

Note to media: For a copy of the report, please contact Allison Wroe of HDI at (719) 785-5535 or [email protected].

About HDI
HDI, a Think Service, Inc. company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174. (Think Service, Inc. and HDI are not affiliated with Customers International Limited or HDI Europe.)

Allison Wroe
(719) 785-5535
[email protected]