COLORADO SPRINGS, Colo. – December 19, 2007 – HDI (, the world’s largest IT service and support membership association and the industry’s premier training and certification body, today announced the premier event for the technical support industry, the HDI 2008 Conference & Expo: Reach Beyond the Ordinary ( More than 3,000 customer and IT support professionals, managers, directors and executives will gather at the Gaylord Texan Resort in Dallas, Tex. for HDI 2008, March 9-12, 2008. Event highlights will include:
  • Six keynote presenters, including: NFL Legend Emmitt Smith, founder Jeffrey Taylor, Former NASA Director of Operations Gene Kranz, leadership expert and author Jason Jennings, Benjamin Zander, conductor of the Boston Philharmonic and Robyn Benincasa, Eco-challenge Champion.
  • 100+ conference sessions in eight tracks focusing on internal and external service and support issues, support operations management, ITIL®, customer service, proven strategies, new tools and technologies and more
  • 14 in-depth, pre-conference workshops, including ITIL® and HDI Certification training and testing
  • Dozens of knowledgeable speakers and practitioners
  • Expo Hall showcasing 100+ vendors featuring new products and services
  • A wide range of networking and social activities, including a private concert by The Doobie Brothers
“In planning this year’s event, we truly wanted to reach beyond the ordinary to create a conference that was unparalleled in its content as well as networking opportunities and fun,” commented Fiona Henderson, HDI’s executive director of events. “We believe this is reflected in the wide range of keynote presenters, as well as the sheer number and variety of topics, which yield something for everyone and the unique networking opportunities and special events we have planned.”

“HDI 2008 will provide help desk, customer service and IT support professionals with unparalleled education, insight and thought leadership. Seminars, case studies, in-depth round table discussions and workshops will be led by industry analysts, representatives from top solution providers and seasoned practitioners,” stated Peggy Libbey, president and COO, HDI. “Senior executives, directors and new support managers will all find sessions that address their specific needs and challenges and generate new constructs for service excellence. If you are responsible for internal technical support, help desk or call center, or external technical customer support, plan now to attend this extraordinary conference and expo.”

For media and analyst registration, contact Allison Wroe at [email protected], or call HDI at 1-800-248-5667.

About HDI
HDI, a Think Service, Inc. company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174. (Think Service, Inc. and HDI are not affiliated with Customers International Limited or HDI Europe.)


Media Contact:

Allison Wroe
[email protected]