Largest industry event for technical service and support professionals will be held April 6-9, 2009

Colorado Springs, CO - October 27, 2008 - Think Services' HDI, the world’s largest technical service and support membership association and the industry’s premier training and certification body, announced 2009 dates for the technical support industry’s premier event, the HDI 2009 Conference & Expo ( The event will take place April 6-9, at Mandalay Bay in Las Vegas, with more than 3,000 technical support professionals, managers, directors and executives expected to attend.

Event highlights include:
  • Five prominent keynote presenters, including: Internationally-known economist Todd Buchholz, Titanic Discoverer Robert Ballard, Ph.D, Best-selling author Patricia Russell McCloud, Teamwork and Life Coach Ken Carter, and CEO Daniel Burrus.
  • 16 in-depth, pre-conference workshops, focused on key industry topics including ITIL® and HDI Certification training and testing.
  • 100+ conference sessions in nine tracks focusing on internal and external technical service and support issues, support operations management, ITIL®, customer service, metrics and measurements, new tools and technologies and more.
  • Dozens of knowledgeable and dynamic speakers and practitioners.
  • An Expo Hall showcasing 100+ vendors featuring new products and services.
“We’re extremely pleased with our program this year, and look forward to directly addressing the current needs and challenges facing the industry,” said Fiona Henderson, HDI executive director of events. “Anyone responsible for internal or external technical support, or managing help desks or support centers, will greatly benefit from the conference sessions, keynotes, and networking opportunities HDI 2009 will provide.”

Now in its 9th year, this annual event provides help desk, customer service and IT support professionals with education, insight and thought leadership. Seminars, case studies, in-depth round table discussions and workshops are led by industry experts, representatives from top solution providers and seasoned practitioners.

For media and analyst registration, contact Allison Wroe at [email protected] or 1-800-248-5667.

About HDI
HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174. (Think Services and HDI are not affiliated with Customers International Limited or HDI Europe.)

About Think Services
Think Services connects specialized communities worldwide using innovative media, educational events, consulting, training and certification. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning, Game Developer magazine, the International Customer Management Institute, HDI, and Dr. Dobb's Journal. Think Services is a subsidiary of United Business Media, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion. To learn more, visit

About United Business Media Limited (
United Business Media Limited (UBM) is a global media and marketing services company that informs markets and brings the world’s buyers and sellers together at events, online, in print, and with the information they need to do business successfully. UBM serves professional and commercial communities, from IT professionals to doctors, from journalists to jewelry dealers, from farmers to pharmacists around the world. UBM employs more than 6,500 people in more than 30 countries. UBM's businesses operating in the US include CMPMedica, Commonwealth Business Media, Everything Channel, PR Newswire, RISI, TechInsights, TechWeb and Think Services. UBM is listed on the London Stock Exchange (UBM.L) and has a market capitalization of $1.6 billion.