Colorado Springs, CO – May 5, 2009 - HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, announced Malcom Fry as the winner of the HDI Ron Muns Lifetime Achievement Award. The award was presented at the 2009 HDI World Conference on Technical Service and Support which was held recently in Las Vegas, NV.

The HDI Ron Muns Life Time Achievement Award was created in honor of HDI Founder, Ron Muns, who retired in 2008 after a lifetime of dedication and service to the IT support industry. Recipients of this award reflect the principles that Mr. Muns followed throughout his stewardship at HDI and demonstrate a dedication to the improvement of the support industry including a willingness to share their expertise with others through publications, training, presentations, and a never ending dedication to advancing the professionalism of the entire industry.

Malcolm Fry is a recognized IT industry luminary with over 40 years experience in Information Technology. Mr. Fry has an unparalleled breadth of knowledge and experience in IT business and technical issues. He has authored many publications, articles and papers on IT service and support including A step-by-step Guide to Building a CMDB and Building an ITIL-based Service Management Department. He is currently working on a new publication for TSO/OGC to be announced soon. As a notable resource for technology journalists and keynote speaker, Malcolm has presented in 50 countries around the globe. He was also featured an acclaimed HDI video series. He was a member of the ITIL v3 Advisory Group and a mentor for the Service Operations book. Mr. Fry currently serves as an Independent Executive Advisor to Computer Associates.

About HDI
HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.

About Think Services
Think Services connects specialized communities worldwide using educational events, consulting, training, certification, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit